Senior Learning

3 days ago

Brisbane, Queensland, Australia Department of Housing and Public Works Full time $80,000 - $120,000 per year

Your role within Housing and Homelessness Services will support the department to Develop, implement, deliver and manage learning and development programs for housing and homelessness services. The work you will do helps someone every day, and that means the world to us.

Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will be operational support to staff in Housing Service Centres, and others involved in the delivery of housing products and services by supporting the development and delivery of a range of training, information sessions and learning and development workshops.

What you will be doing:

• Provide leadership to a team dispersed across Queensland.

• Lead the design, development and delivery of learning and development activities to facilitate effective, consistent, and informative customer service delivery.

• Coordinate the planning, administration, and resources necessary to prepare and deliver learning and development activities within agree timeframes and to specified outcomes.

• Manage small/medium projects directly linked to the development and delivery of training products. outcomes.

• Provide advice on contemporary training practices and methodologies as required by Management, Practice Improvement.

• Evaluate internal and external learning and development activities and regularly monitor feedback to assist improved training methods and outcomes.

• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

What we are looking for:

We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.

It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland

framework to understand the expectations for this role.

The skills you will need include being able to:

• Convey how your work contributes to wider organisational objectives and take these into account when making decisions.

• Establish and maintain positive relationships with internal and external stakeholders and use high-level communication skills to identify and address the needs of customers and team members.

• Build a cohesive and supportive team environment and engender team commitment and motivation to achieve required outcomes.

• Model professional and ethical behaviour, commitment to quality outputs and contributed to the continuous improvement of work practices, systems, and processes.

Mandatory Requirement

• Nil

Applications will remain current for 12 months.

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