Reporting and Insights Analyst

We're a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what's good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That's why we're here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we're the business of software, we're really in the business of people. And that makes MYOB Everyone's Business.

About the Role

You'll be working in an Analytics team within our Customer Experience department, delivering enlightening reporting and actionable insights that enable collaborators to make proactive and timely data driven decisions.

• Engage key stakeholders to understand business problems and opportunities
• Design impactful data solutions in the form of operational performance reports and deep dive insights pieces that increase business understanding and create real change
• Build highly interactive dashboards that enables self- service of data consumption across the business
• Use BI and SQL solutions to automate reporting
• Provide quality assurance and review of peer work
• Generate actionable insights that lead to measurable changes in the business

• 4 years' experience in this or an equivalent role
• Highly proficient in SQL (experience with Snowflake preferred)
• Advanced experience building reports and dashboards using data visualisation tools (Power BI preferred)
• Experience joining large datasets from various sources
• Experience in contact centre operations and/or SaaS businesses
• Experience building dbt models preferred (not essential)
• Experience with GitHub, VS code and Airflow preferred (not essential)

Our Culture & Benefits

At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

See what it's like to work at MYOB and what we're all about.

Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events

Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers

Benefit from our partnership with Sonder, which supports the wellbeing of our team members

Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance

Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more

Join our communities, built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution

At MYOB, we're all about embracing difference and backing people to be their true selves. We're proud to be an equal opportunity employer and big believers that the best hires don't just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

Love the sound of MYOB and this role but don't tick every single box in this ad? Apply anyway Studies show that women and underrepresented groups often hold back if they don't meet every requirement — but we want to hear from you.

We're proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.