Senior Records Management Advisor

Senior Records Management Advisor - Independent Review Office

Clerk Grade: 9/10

Annual Salary Range: $129,464 - $142,665 + superannuation

Employment Type: Temporary (up to 6 months), Full-time

Location: Sydney CBD - Flexible working arrangements

The organisation 

The IRO is an independent statutory
office established under the Personal Injury Commission Act 2020.

The statutory
functions of the IRO include to: 

• find solutions for persons injured at work or in motor vehicle accidents with complaints about their insurers;
• manage and administer the Independent Legal Assistance and Review Service (ILARS);
• conduct inquiries into matters arising in connection with the operation of the Personal Injury Commission Act 2020 and the workers' compensation and motor vehicle accident legislation.

For more
information about the IRO click here  

About the role

IRO
are seeking an individual who can introduce formalised records management
practices into the agency. The agency currently manages records via network
drives, SharePoint and Resolve Case Management.

This
role will bring discipline to records management, especially records currently
maintained in network drives and Sharepoint, with a view to migrate the
administration of records to Content Manager (TRIM).

Essential
Requirements

• Expert understanding of the State Records Act
• Expertise in Information Governance and Records Management
• Expertise in Content Manager (TRIM) Administration
• Ability to produce process and procedure documentation on the lifecycle of records and there use within a small agency and ensure staff follow compliant practices.
• Experience in records classification and training of staff
• Experience in migration of older record repositories to a strict environment

What we need
from you: 

To start your journey towards joining our team please click on the
link below and attach your resume (max 5 pages) and cover letter (max 2 pages).  

Applicants invited for interview will be required to complete additional assessments.

 A talent pool may be created from this recruitment process to fill
future ongoing and temporary opportunities. 

Salary Grade 9/10, with the base salary for this role starting
at $129,464 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please
contact Meg Rapley via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Monday 17 November 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

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