E-Commerce Operations Manager

3 days ago

Adelaide, South Australia Belgravia Sports Apparel Full time

About Us

We are an elite teamwear manufacturer proudly partnering with New Balance to deliver high‑performance apparel to sporting clubs across Australia and New Zealand. With a focus on quality, innovation and service, we support athletes and teams with premium custom gear designed to elevate their performance on and off the field.

About the role

Reporting to the Head of E‑Commerce & Systems, the E‑Commerce Operations Manager is responsible for ensuring the smooth, efficient, and accurate operation of our online sales environment. This includes overseeing product listings, fulfilment workflows, customer service performance, stock accuracy, and campaign execution.

This role is central to coordinating end‑to‑end e‑commerce activity, maintaining high operational standards, and ensuring that customers receive an exceptional online experience. You will lead a small team, streamline processes, manage daily priorities, and ensure that all digital operations run reliably and on time.

This is an exciting opportunity for a hands‑on and highly organised operator who enjoys leading people, improving processes, and achieving excellence in online retail performance.


Key responsibilities

  • Oversee daily e‑commerce operations, ensuring accuracy, efficiency, and on‑time delivery.
  • Lead, support, and mentor a small team including e‑commerce coordinators, fulfilment staff, and customer service.
  • Manage product listings, promotions, pricing updates, and online merchandising tasks.
  • Ensure stock accuracy through coordination with warehouse and logistics teams.
  • Oversee fulfilment performance, dispatch times, and order quality.
  • Maintain and execute a promotional campaign calendar, ensuring launches are error‑free.
  • Monitor customer service workflows to ensure timely, professional responses and issue resolution.
  • Develop and maintain SOPs across fulfilment, listings, customer service, and campaign execution.
  • Provide weekly operational KPI reports and insights.
  • Work collaboratively with Sales, Marketing, Systems, Warehouse, and Finance.

About you

You will be a confident, organised, and proactive operations leader with strong attention to detail and the ability to bring structure and clarity to a high‑volume environment. You enjoy leading people, solving problems, and continuously finding ways to improve systems and processes.


Skills & experience

Essential:

  • 5+ years' experience in e‑commerce, digital operations, logistics, or similar.
  • Proven experience leading and developing teams.
  • Strong understanding of fulfilment workflows, online product management, and order lifecycle.
  • Excellent organisation and time management skills; able to juggle multiple priorities.
  • Experience working with ERP/OMS/CMS/e‑commerce platforms.
  • Strong communication and stakeholder management abilities.
  • Data‑driven mindset with experience using KPIs and dashboards.

Desirable:

  • Experience creating and embedding SOPs.
  • Experience with event stock, POS activations, or similar retail/event workflows.
  • Exposure to Lean/continuous improvement methodologies.

Why join us?

  • Play a pivotal role in shaping the future of a fast‑growing e‑commerce division.
  • Work in a supportive, collaborative environment where ideas and improvement are encouraged.
  • Opportunity to build systems, processes, and best practice from the ground up.
  • Career growth pathways as the team continues to scale.

How to apply

If you are a high‑performing operations leader who loves making things work better, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your experience and why you're the right fit for this role.

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