Account Manager

WE ARE MADE THIS

Our vision is to be the number one production company in Australia and New Zealand; famous for creating the best, most effective and efficient work for brands by combining technology and artistry. Our purpose is to help marketers innovate to stay ahead of the curve and help them to build connections between their brands and their audiences.

YOUR ROLE

The Account Manager (6 Month Fixed Term Contract) commencing end of January 2026, plays a pivotal role within our Project Management team, managing a key client account and overseeing the successful delivery of multiple projects from brief to deployment.

You'll build and maintain strong relationships, act as the main point of contact, and coordinate timelines, budgets, resources, and quality standards to ensure every project is delivered seamlessly.

CORE RESPONSIBILITIES

• Lead and manage projects for a variety of channels from brief to deployment, ensuring adherence to timelines, budgets, quality standards, and effective resource planning and allocation.
• Build and maintain strong, long-lasting relationships by understanding clients' needs and ensuring their satisfaction through clear communication and problem solving.
• Proactively identify potential problems and develop solutions to mitigate them.
• Monitoring project progress and outputs to ensure they meet predefined quality standards and client expectations.
• Maintain and update WIP documents, project trackers, and status reports to keep teams and stakeholders always informed.
• Track project expenditures and ensuring projects are delivered within the allocated budget

KNOWLEDGE AND EXPERIENCE REQUIRED:

• 2+ years' experience in a similar client management role within a production or advertising agency
• Personable, with the ability to work effectively with a variety of stakeholders
• Exceptional written and verbal communication, collaboration, and critical thinking skills
• Proven ability to manage multiple projects simultaneously and prioritise tasks effectively
• Strong attention to detail and commitment to quality

CORE COMPETENCIES:

Communication & Collaboration

• Leverages other skills and gains their support
• Builds relationships with clients and partners (internal and external)
• Checks for stakeholder satisfaction
• Shares important or relevant information with others

Critical Thinking & Innovation

• Seeks to understand existing perspectives
• Asks provocative questions to understand current practices and the stakeholder's experience before moving to problem solving
• Challenges current thinking
• Experiments to learn
• Acts on ideas

Craft & Quality

• Sets high standards of performance for self and others
• Assumes responsibility and accountability for successfully completing tasks
• Self-imposes standards of excellence rather than having standards imposed
• Passion for stretching technical competence to the next level and beyond

Client & Commercials

• Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information
• Takes action that is consistent with available facts and constraints and optimizes probable consequences
• Understands the financial impact of decisions

OUR VALUES

Energy. Innovation. Empathy.

• We act decisively and speedily. The only standards we hold ourselves to are our own. We choose excellence, we are pro-active, and we never stop trying to find better ways to do things. "WE TAKE ACTION"
• We have an entrepreneurial spirit, taking risks, pushing what's possible, trying new stuff, doing not saying. We take pride in what we do. "WE MAKE STUFF IN EXCITING AND INNOVATIVE WAYS"
• We collaborate with our colleagues and clients to push for better work. We lead with empathy, and we are open to giving and receiving feedback to push ourselves to be at our best. "WE COLLABORATE WITH EMPATHY'

Clemenger Group is an equal opportunity employer and committed to building a diverse and inclusive workplace. We welcome people of all backgrounds and can assist with your application if you have a language or cultural special consideration, disability or impairment, or use assistive technology - simply contact us via