Customer Service Officer

2 weeks ago

Sydney, New South Wales, Australia Nicriel Partners Pty Ltd Full time $60,000 - $90,000 per year

The Company:

Our client is a globally recognized leading manufacturer, known for supplying a wide range of high-quality products tailored to the residential and commercial building industries. Established in Europe over 60 years ago, the company now operates in more than 120 countries and continues to expand its global reach. With a focus on local autonomy and flexibility to meet customer needs, the ANZ operation has seen impressive growth, doubling sales in the past five years and poised to do so again in the next five.

They are now seeking an experienced and passionate Customer Service Officer to join their high-performing team, and contribute to the continued growth and success of the business.

Position Summary:

As a Customer Service Officer, you'll be the first point of contact for a range of commercial customers, ensuring their needs are met with efficiency and care. This role focuses on creating positive experiences—whether answering questions, processing orders, or resolving concerns. You'll also have opportunities to collaborate across departments, helping to maintain high service standards and playing a key role in overall customer satisfaction.

Key Responsibilities:

  • Answer all phone calls promptly and professionally.
  • Manage phone and email sales inquiries.
  • Provide accurate pricing, availability, and order information to customers.
  • Offer solutions to product and service questions and provide technical information and literature to customers.
  • Process sales orders and issue picking slips in the ERP system (SAP).
  • Schedule and monitor customer order delivery dates.
  • Handle customer complaints with empathy and professionalism, escalating when necessary.
  • Raise credits/claims/returns/faulty requests.
  • Provide written order status reports (i.e. forward order and backorder).
  • Maintain and update customer records in the CRM system.

Requirements & Experience:

  • Excellent communication skills (written and verbal).
  • Minimum 2 years of experience in customer service, preferably within the building materials sector
  • Strong attention to detail with excellent data entry skills.
  • Ability to thrive in a fast-paced, dynamic environment and think outside the box.
  • Experience working in SAP

Why Join?

  • Be part of a friendly and supportive team.
  • Work for a manager who truly values your input and rewards your hard work.
  • Grow your career in a fast-paced and rewarding environment.
  • Opportunities for professional development and advancement.

If you're passionate about providing excellent customer service and want to be part of a company that values its employees and customers, we would love to hear from you

How to Apply: Please apply directly by hitting the apply tab. If you would like to have a confidential chat regarding this, or any other position please contact Kaeley Smith on

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