ICT Service Support Representative
2 days ago
About US
At Hazell Bros, our core focus is on employee well-being, community engagement and delivering exceptional results.
Our people are committed to making a positive impact both within the company and in the broader community. Our success is a direct result of the dedication and hard work of our people.
Here, you're not just an employee, you're part of a family. We have a strong focus on teamwork, recognition, and continuous development, we walk the walk and talk the talk. Join us to be part of a company where your career is a journey and your success is our success, that's not just a promise but a reality.
Description
The ROLE
We're looking for a full time ICT Support Representative to join our team in Hobart.
In this entry-level role, you'll be the first point of contact for all ICT support queries, requests, and incidents. You'll be part of a supportive and collaborative ICT team that values reliability, communication, and continuous learning.
If you enjoy solving problems, helping people, and working with technology, this is the role for you.
Key duties include, but are not limited to:
Act as the first point of contact for IT support queries via phone, email, and our IT Service Management (ITSM) systemManage and resolve Level 1 support requests and incidents for desktops, laptops, peripherals, and mobile devicesUse our ITSM platform, procedures, and knowledge base to deliver best-practice supportLiaise with users, the ICT team, and external vendors to ensure tickets are resolved within agreed service levelsParticipate in a rotating roster to provide coverage for early/late shifts and on-call support as requiredAbout YOU
Enthusiastic, reliable, and have a passion for customer service and technologyAround 3 years of experience providing customer support via phone and emailA good understanding of common software and hardware principlesStrong communication skills. Including being able to explain technical concepts to a non-technical audienceThe ability to work autonomously and manage shifting prioritiesFamiliarity with general IT troubleshooting practicesWhat we offer YOU
There is nothing more important at Hazell Bros than having our workforce return home in a fit and healthy state at the end of every working day. "Safety 1st Always Works" is more than a slogan, it is the cornerstone of our safety culture.
We also know caring for our employees' mental health is just as important as their physical health. Our Employee Assistance and Health and Wellbeing Programs ensure all aspects of our employees' well-being are cared for.
We recognise that every family has its own challenges to deal with, we provide support and flexibility to all employees, particularly in times of need so they can in turn support their families in all aspects of their lives and have a sustainable work-life balance.We offer structured on-the-job training and customised career pathways.Our Reward and Recognition program celebrates individual and team achievements.We have partnered with Australia's largest employee benefits provider, Flare, resulting in discounts across a wide range of providers. We believe in sharing our success and rewarding performance through various recognition programs.Want to know more?
If you have any questions, email us at Please note that applications sent to this email address will not be considered.
If this opportunity interests you, please don't hesitate to click "Apply" now.
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