Service Support Partner

Be a Service Support Partner who empowers teams, keeps services running smoothly, and drives real results.

About Northcott

At Northcott, we believe everyone deserves the opportunity to live life their way. As a not-for-profit disability service provider, we support people with disability to explore possibilities, achieve goals, and live the life they choose.

With more than 90 years of experience and a strong presence across NSW, QLD and the ACT, Northcott is one of Australia's largest and most trusted disability service organisations. Every year we provide people with a disability along with their families and carers, personalised and empowering support.

We are a registered NDIS provider employing more than 3,000 dedicated staff across metropolitan and regional locations.

Before applying for a role at Northcott, we encourage you to visit our website to learn more about  our mission to ensure our values and culture are a good fit for you: Our Story

About the Role:

To provide support to local services, coordinators, leaders and management with key processes and activities including but not limited to:

• Rostering/monitoring and review (assist where required).
• Managing unplanned leave (assist where required).
• Managing Customer service agreements, variations, budgets and billing. 
• Assisting with sign up and onboarding of new customers to fill community, individual and housing vacancies (depending on region and manager).
• Flexibility to travel across multiple Northcott sites as needed.

• Assist Managers, Team Leaders, Coordinators/Nurse Unit Managers (NUMs) and local teams to respond to and manage customer enquiries, to fill Northcott vacancies.
• Develop new customer service agreements and budgets for all Northcott services, as required by their role.
• Assist Housing Service Coordinators/NUMS and customers through the Supported Independent Living (SIL) Transition pathway, and participate in Transition meetings and planning as required by their role.
• Provide support with customer reviews and the development of renewed and amended.
• Be aware of, and sensitive to the needs of customers from Aboriginal and Torres Strait Islander or Culturally and Linguistically Diverse backgrounds.
• Assist Service Coordinators with Payroll processes, such as identifying potential errors.
• Work within the framework of the National Disability Standards, Privacy Legislation, NDIS Operational Guidelines and other relevant legislation.

• I will communicate clearly and effectively, both verbally and in writing.
• I will build strong relationships and manage people with confidence and respect.
• I will approach problems with well-developed solutions and remain calm under pressure and tight deadlines.
• I will communicate effectively with all internal and external stakeholders, showing awareness and sensitivity to diverse cultures and disabilities.
• I will apply my knowledge of the Disability Services Act & Standards, Child Protection Legislation, the principles of Keep Them Safe, and other relevant legislation.

Why I want this role at Northcott?

At Northcott, we prioritise your well-being and success. Our team enjoys a wide range of benefits designed to support work-life balance, financial wellbeing, and personal growth:

• 5 Weeks Annual Leave – Enjoy extra time off to rest, recharge, and maintain a healthy work-life balance.
• Salary Packaging – Boost your take-home pay with salary packaging options, including up to $15,900 for general expenses and $2,650 for meals and entertainment.
• Perkbox – Access everyday savings, exclusive discounts, and wellbeing tools — our way of supporting you beyond your pay.
• Exclusive Discounts & Benefits – Save on health insurance, gym memberships, motor services, and more.
• 13 Days Personal Leave – Take the time you need to rest and recover when you're unwell, with paid personal leave.
• Paid Parental Leave – Feel supported during life's big moments, with 14 weeks of paid leave available after 12 months of service.
• Family-Friendly Workplace – Enjoy flexibility and support to help you balance your work and home life.
• Learning & Career Growth – Access ongoing training, development, and career advancement opportunities where your contribution is recognised and valued.

When applying internally, Northcott employees are required to notify their Manager and should be aware that their Manager may be asked to endorse their application.