Office & Operations Manager – SMS Coffs Harbour

Office & Operations Manager – SMS Coffs Harbour

Lead, organise, and inspire with one of the region's most respected strata management teams.

About Us

At SMS Coffs Harbour, we're leaders in the strata management industry — trusted for our professionalism, integrity, and commitment to exceptional client service.

We manage a diverse portfolio of residential and commercial properties and take pride in delivering consistent, high-quality outcomes for owners, committees, and residents alike.

Our culture is supportive, energetic, and growth-focused. We invest in our people through training, mentoring, and genuine career progression because we know great teams deliver great service.

As we continue to expand, we're looking for an Office & Operations Manager who can bring structure, leadership, and drive to our growing team.

The Opportunity

This is the engine-room role that keeps our business running at its best.

You'll lead people, streamline systems, and ensure the day-to-day operations of the office run smoothly and efficiently. Working closely with the Directors, you'll oversee HR, compliance, and office operations while fostering a positive, high-performing workplace culture.

Key Responsibilities

Leadership & Team Support

• Inspire and mentor your team to deliver excellence
• Provide daily guidance and hands-on support to staff
• Coordinate team meetings
• Handle external complaints with professionalism and care
• Foster collaboration, accountability, and staff wellbeing
• Champion a positive, solutions-focused workplace culture

Human Resources & People Management

• Manage recruitment, advertising, interviews, and onboarding
• Oversee leave management, timesheets, and medical certificates
• Conduct performance reviews and maintain employment contracts
• Coordinate training, courses, and licensing pathways
• Keep company policies and employee records up to date
• Support team wellbeing and manage conflict resolution
• Set up and manage traineeships

Finance & Administration

• Prepare monthly management and financial reports for Directors
• Monitor expenses and supplier invoices.
• Support payroll processes and wage claims
• Assist with budgeting and financial tracking

Strata Operations & Compliance

• Ensure full compliance with all regulatory and legislative requirements.

Office Management & Culture

• Oversee day-to-day office operations and maintenance
• Enjoy use of a fully maintained company vehicle
• Manage office equipment and supplies.
• Coordinate birthdays, team lunches, and social events
• Drive staff engagement initiatives
• Maintain an organised, professional, and welcoming office environment

About You

You're a natural organiser and people-leader who thrives in a fast-paced, professional environment. You balance empathy with accountability, process with people, and always look for ways to improve how things are done.

You'll bring:

• Proven experience in office, operations, or business management
• Strong leadership and communication skills
• Excellent time management and problem-solving ability
• Proficiency in Microsoft Office (Xero a bonus)
• Attention to detail, initiative, and sound judgment
• Confidence to make decisions and drive improvement

Why You'll Love Working With Us

• 6 weeks' paid annual leave — genuine work–life balance
• 9-day fortnight and flexible work-from-home options after probation
• Use of a fully maintained company car included as part of the package
• Supportive leadership and a collaborative team environment
• Comprehensive onboarding and ongoing professional development
• Regular social events and a fun, down-to-earth culture
• Competitive salary + superannuation
• Career growth in a respected, expanding company

Ready to Join Us?

If you're ready to make your mark leading operations in a business that values people, integrity, and excellence — we'd love to hear from you.

Click "Apply" now and include your resume and a short cover letter telling us why this role excites you.

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