Medical Administrator/Patient Support Officer

Medical Administrator / Patient Support Officer – Career Growth OpportunitySMS Group is seeking passionate and motivated Patient Support Officers / Medical Administrators to become part of our enthusiastic administrative teams at our Earlwood, Sans Souci, and Bangor clinics. Multiple roles are available on a casual, full-time, or part-time basis.At Specialist Medical Services Group (SMSG), we believe a positive, supportive, and inclusive workplace culture is the foundation of exceptional patient care. Our people are the heart and soul of our organisation, and we’re proud to be a certified Great Place To Work medical group in Australia.We build honest and ethical medical services networks founded on quality healthcare, family medicine values, and evidence-based care. Diversity and inclusion are integral to who we are, and we welcome candidates from all backgrounds.Key Responsibilities:Manage patient appointments, phone calls, and enquiries.Process billing, payments, and Medicare/HICAPS claims.Perform scanning, data entry, and document management.Coordinate investigations and correspondence for clinicians.Provide a welcoming first impression to patients and healthcare professionals.Support clinic operations across multiple locations as needed.About You:Professional, approachable, and adaptable in a multi-clinic environment.Strong communication and interpersonal skills.Knowledge of medical terminology and primary care workflows.High attention to detail with sound problem-solving skills.Confident team player who thrives in busy medical settings.Preferred Skills & Experience:Experience using Best Practice Software and HICAPS terminals.Previous medical reception or administration experience.Flexibility to work across Earlwood, Sans Souci, and Bangor.Multilingual abilities (Greek, Cantonese, Mandarin, Italian, Arabic, or Mongolian) highly regarded.University graduates encouraged to apply.Why Join SMSG:Joining SMSG means becoming part of a dynamic and growing organisation that values its people as future leaders. As our network expands, we are strengthening our departments across Human Resources, Marketing, Accounts, and Finance—creating new opportunities for internal development and career progression. This role is the perfect first step in gaining the knowledge and real-world understanding of how private medical practices operate within NSW. You will be supported with tailored onboarding, comprehensive training, and mentorship designed to equip you with the skills to excel in both patient care and administrative operations. With our vertical organisational structure, your career can progress in multiple directions—whether you aspire to lead a clinic team, specialise in administration, or move into departmental management. At SMSG, we invest in our people because we believe your growth drives our success. About Specialist Medical Services Group: Specialist Medical Services Group manages and leads several medical services at both Primary Care (Specialist GP) and Secondary Care (Specialist Physicians/Surgeons) settings. We are a group established by a team of health and management professionals with a passion for providing affordable and excellent quality of healthcare services. All centres are multidisciplinary medical practices that provides comprehensive clinical services. They are all managed by Specialist Medical Services (SMS). For the Earlwood location, we are also the FIRST and ONLY medical centre in NSW that is accredited by Veteran Evaluation Services in the United States to provide clinical review and certification for American Veterans in Australia. Earlwood Medical Centre is also the winner of the following awards : 2015 - Local Business Award Winner in Health Improvement Category 2016 - Local Business Award Winner in Business Person of the Year Category 2018 - Australian Small Business Champion Award Winner in Professional Medical Service Category 2023 - CESPHN Certificate of Excellence in General Practice 2024 - CESPHN Winner of Excellence in General Practice