Contact Centre Manager

1 week ago


Melbourne, Victoria, Australia Recoveriescorp Full time
Direct message the job poster from Recoveriescorp
Working as a Contact Centre Manager, you'll lead a team of dedicated Team Leaders to deliver outstanding customer service and operational efficiency. This is a pivotal role that balances people management, performance optimisation and workforce planning.
What You'll Be Doing Lead and Inspire: Manage and guide your Team Leaders to ensure they're equipped to drive agent performance, meet KPIs, and support customer outcomes.
Client Relationship Manager: Act as the key operational contact for the client, handling day-to-day requests, attending meetings and audits, and delivering clear, timely reporting.
Operational Driver: Monitor workflow and performance across the

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