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Fraud Risk Analyst

2 weeks ago

Sydney, New South Wales, Australia Singtel Group Full time

Select how often (in days) to receive an alert:

At Optus, we have an ambitious goal to be Australia's most loved everyday brand. The role of the Fraud Risk Analyst is key within our External Fraud team.

The role involves handling claims and queries related to suspected or confirmed fraudulent activity, with the goal of investigating and remediating fraud-related matters.

As a member of a high-performing team, you will be responsible for investigating claims of identity theft, allegations of fraud, and halting any adverse or fraudulent activations while rectifying customer issues.

Your day in the life of a Fraud Risk Analyst at Optus

  • Utilise your strong fraud and/or credit assessment skills to conduct effective investigations into allegations of fraudulent activity.
  • Manage end-to-end case remediation for claims of identity theft or identity takeover.
  • Support the Complex Investigations & Usage Fraud teams.

Your skills to pay the bills

  • Ability to complete fraud risk evaluations accurately and efficiently, ensuring best business practices are applied and followed.
  • Telecommunications or Banking experience within a fraud operations, credit, or investigations team.
  • A sound understanding of telecommunications products.
  • Experience with credit management initiatives, processes, and systems.
  • Strong reporting, tracking, and trending skills.

Perks we love at Optus

  • 3 days in the office, 2 days remote.
  • Inclusive paid parental leave, up to 16 weeks for the primary caregiver.
  • All Optus employees have access to resources, webinars, and support via the 'Parents at Work portal'.
  • Own your growth by accessing an extensive online and facilitator-led learning catalog - even earn an MBA micro-credential via OptusU (University).
  • Connect at work through employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, and Yarn Network.
  • Vibrant campus life with facilities including restaurants, cafes, gymnasium, GP, and post office.
  • Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon services.

Keen to see what it's really like to work at Optus? Search on LinkedIn to go behind the scenes

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When contacting us, please specify your preferred method of contact, and we will respond within 48 hours. For more information on Diversity, Inclusion & Belonging at Optus, visit