Service Reliability Engineer

2 days ago

Perth, Western Australia Mambu Full time
Overview
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Service Reliability Engineer
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Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here.
About The Team
As an SRE at Mambu, you'll be at the intersection of engineering, operations, and customer success - by promoting reliability practices, data-driven decision making, and continuous learning across the organization.
What You'll Do
Be on the front line of reliability: Investigate and resolve production issues impacting Mambu customers, ensuring minimal disruption and fast recovery.
Lead incident management: Collaborate with engineering and support teams to drive major incident resolution, post-mortems, and systemic improvements.
Improve observability & detection: Design, maintain, and evolve monitoring, alerting, and logging to catch issues before customers do.
Drive automation: Eliminate repetitive tasks through scripting and tooling, enabling faster, safer, and more consistent operations.
Shape resilience across Mambu: Partner with product and infrastructure teams to embed reliability, capacity management, and operational excellence into how we build software.
Cross-train and share knowledge: Strengthen team expertise across domains, continuously growing technical depth and operational maturity.
What You'll Bring
Strong communication, problem-solving, and analytical skills, with the ability to balance customer impact and technical priorities.
Solid understanding of cloud-native applications, distributed systems, and modern web technologies.
Hands-on experience with public cloud services (AWS, GCP, or Azure).
SQL knowledge (querying, troubleshooting, and performance tuning).
Familiarity with the software delivery lifecycle, CI/CD practices, and DevOps culture.
Proficiency in scripting/programming (Bash, Python, Go, or Java) and experience with observability stacks (Prometheus, Grafana, ELK, OpsGenie, Datadog, etc.) is a plus.
What You'll Get
Company equity for all
Learning and development opportunities
Hybrid/Remote working (location dependent)
30 day working abroad
4 week paid sabbatical after 5 years service
Additional benefits based on location
Equal Opportunity and Background Checks
As part of the recruitment process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter-terrorism financing/politically exposed persons screening service. Employment is conditional upon approval of these results.
At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Software Development
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