Unified Communications Engineer

2 weeks ago

Haymarket, New South Wales, Australia Commonwealth Bank Full time
Overview You are a customer service focused Communications Engineer
We are team of talented and thoughtful technologists. Together we will deliver amazing end-user experiences for our colleagues.
See yourself in our Team
The End User Exp erience (EUX) team is dedicated to delivering the best workplace technology experience for all teams across CBA. Our focus is on providing the latest tools, technology, and resources to enhance the way our teams work together, empower our people to achieve more, and to provide our customers with better outcomes.
Do work that matters As a Unified Communications (UC) Engineer, you will be responsible for the design, implementation, support, and continuous improvement of enterprise-wide communication systems. This includes mobile and desktop voice, video, messaging, and collaboration platforms that enable seamless and secure communication across the organisation. You will work closely with internal stakeholders, vendors, and support teams to ensure high availability, performance, and user satisfaction.
Key Responsibilities Design, deploy, and maintain unified communication solutions including Microsoft Teams, Mobile Voice, Meeting Room Systems and Desktop Telephony
Monitor, troubleshoot and resolve complex issues related to UC infrastructure, including endpoints and network dependencies.
Provide technical support and perform fault analysis to identify and remediate repeating issues
Document system configurations, standard operating procedures, and user guides.
Ideal knowledge, skills & experience Have previous experience in a Unified Communications or Mobility role.
Excellent troubleshooting, documentation, and communication skills.
Relevant Vendor Certifications are desirable, as is exposure to Agile methods of working.
This role is ideal for someone who has mastered at least one of the following technologies and is willing to get exposure to the remainder:
Microsoft Teams
Teams Telephony and Operator Connect
Teams Phone Handsets and Teams Meeting Room Devices
Powershell scripting and automation
If the above sounds like you, apply now
If you\'re already part of the Commonwealth

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