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Customer Success Manager

2 weeks ago

North Sydney Council, Australia RGIT Australia Full time

On the heels of market expansion and growth, Resonate is hiring a Customer Success Manager to support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization, etc., to deliver actionable insights to leading companies. The company has a range of flagship customers and growing brand recognition in the space.

Here is what you can expect when working with us:

  • The freedom to be 100% yourself
  • The support and guidance to grow within your role and beyond
  • A growing and fun culture that you will be a vital part of and help drive
  • Deal with large local and international enterprise clients
  • Gain exposure to leading technologies and product development

A day in the life of a Customer Success Manager will see you:

  • Increase Customer satisfaction by understanding how customers are using the platform and uncovering any gaps
  • Drive usage by reaching out to end users to help them use the platform regularly
  • Ensure engagement with the right stakeholders in an account and that they're receiving relevant communications from us
  • Work with our marketing and implementation teams to ensure the most relevant information is being passed on
  • Be cognizant of Customer business challenges and goals, and understand how the platform fits into this
  • Upsell/Cross-sell to grow Customer Revenue

Requirements:

  • 2 – 4 years of experience in customer success, sales, account management, or customer service capacity with enterprise Customers.
  • Strong verbal and written English communication skills
  • Proven track record of renewals and upselling
  • Proven ability to build strong client and internal stakeholder relationships within an organisation
  • Creative and innovative in problem-solving and providing solutions

Interested in joining our team?

  • Submit your resume along with achieved goals in every role and a cover letter.
  • We will consider applications that meet all the above points.
Role Type Company Overview

Resonate Solutions is a leading Australian provider of Voice of Customer (VoC) and Voice of Employee platforms coupled with CX consulting and data integrations – with a particular focus on helping local and global organisations implement and operationalise CX programs with high ROI.

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