Student Housing Duty Manager

Full-time, Fixed Term until August 2025_
- Reference number: 134299777**About the position**:
**As Australia’s first private, not-for-profit university, Bond University based in Robina on the Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.**
- Make a difference at Bond University by helping oversee student housing operations and care.
- Directly interact with student residents to address health, wellbeing, and academic concerns, ensuring a smooth transition and integration into campus life.
- Promote leadership development, community engagement, and cross-community activities such as sports and cultural events.

**Student Housing Duty Manager**
**Campus Life**
**Full-time, Fixed Term until August 2025**

**Position Reference No**:134299777**

**Join Australia’s top university for teaching* and enjoy staff benefits including**:

- Free staff car parking
- Up to 18/26 weeks of parental leave#
- Salary packaging options for FBT and Non-FBT items#
- 17.5% of base salary leave loading
- Staff wellbeing program
- Free & Confidential Employee Assistance Program available for all staff
- Study assistance for staff and dependents#
- Corporate health and finance discounts
- Onsite Medical Centre and Counselling Services
- Onsite Sports Centre including gym, fitness classes and pool#

Bond University is seeking a dedicated Student Housing Duty Manager to ensure exceptional guest and service standards within our student housing facilities. As a vital front-line position, the role involves extensive direct interaction with student residents, ensuring a seamless transition and integration into campus life.

Supporting the needs of a diverse residential cohort of undergraduate and postgraduate students residing on our main campus, you will facilitate a welcoming environment, fostering partnerships with students, actively addressing health and wellbeing concerns, aiding academic achievement, and providing prompt and compassionate responses to student inquiries and issues.

The Student Housing Duty Manager provides support for academic guidance, leadership development and community engagement activities. This encompasses promoting cross-community sports, cultural events, and proactive wellness and monitoring initiatives to help students integrate and connect with the community.

**About the person**:

- A degree and at least three years of relevant professional experience, preferably in a student-facing or duty manager / pastoral care role.
- Demonstrated expertise in Mental Health First Aid and a strong commitment to supporting mental well-being.
- Excellent communication skills for engaging with stakeholders at all levels.
- Proven leadership abilities and strong problem-solving skills.
- Background in delivering outstanding customer service.
- Ability to work under pressure and manage multiple tasks efficiently.
- First Aid certification and experience in multicultural environments.
- Holds a current blue card and understands Responsible Service of Alcohol (RSA) regulations

**This role involves shift work, including weekends, with standard hours from 15:00 to 23:00. Flexibility is essential as hours may change according to operational needs.**

**Salary details**:
The salary for the position commences at $80,787.14 per annum, plus 12% superannuation. In addition, the salary will attract applicable shift penalty rates.

**Additional information**:
**Application and submission details**:
For further details regarding this appointment, please reference the Position Description and Selection Criteria.

**Applications close: 5:00pm, Wednesday, 5 February 2025.**- Please note, the successful applicant will be required to produce a certified copy of their highest qualification received prior to commencement of duty._

**Conditions of employment are offered under a Bond Workplace Agreement (BWA).**

Please advise the Talent Acquisition Team if you require any reasonable accommodations to assist you at anytime during the recruitment process.

**For more information, visit**Supporting diversity at Bond | Bond University | Gold Coast, Queensland, Australia

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**Applications close**:
5th February 2025