Customer Service Specialist

**About Us**

Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.

United behind a common purpose of ‘Creating a more sociable future together’, we are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy’s, BWS and ALH Hotels.

Endeavour Group has separated from Woolworths during the calendar year 2021 and is well-positioned as an ASX Top 50 Company. Join the team at an exciting time in their evolution

**About the Opportunity**:
You will also be involved in helping to generate new leads as new customers call through, ensuring all details are passed on to the relevant team accurately and in a timely manner.

**A day in the life of a Customer Service Executive at Shorty’s...**
- Identify and resolve customer issues/concerns promptly. Deliver a high level of customer service both internally and externally.
- Ensure communication is appropriate, clear and covers all necessary information.
- Actively promote a positive and supportive culture within the business. Maintain a friendly and positive manner across all touch points providing a consistent customer experience.
- Manage New Business leads and enquiries identifying potential opportunities and makes recommendations on how to proceed
- Accurately quote for events and functions to maximise GP and limit returns.
- Attention to Detail:

- Maintain and update customer records within the prescribed tools & software as needed and update all user manuals.
- Facilitate credit card transactions.
- Order processing with accuracy and in a timely manner.
- Process credit notes promptly to avoid stock discrepancies.
- Order processing with accuracy and in a timely manner.
- Immediate updates of important customer information. Advise purchasing manager immediately of out of stocks, delivery or new product requests.

**What you’ll need to succeed**:

- Confident communicator - both verbal and written.
- Previously worked in an office environment.
- Ability to learn software programs quickly.
- Strong interpersonal skills.
- Excellent attention to detail.
- Eager to learn and looking for career progression

**How will you be rewarded?**
- Everyday Rewards Card which gives you access to exclusive employee discounts across Woolworths, BIG W and Endeavour Group brands (BWS, Dan Murphy’s, etc) as well as discounts at our ALH Venues
- Training and development - we pride ourselves in helping you realise your potential and give you the opportunity to be innovative
- An exciting career - as our business grows, so do the opportunities for our people
- Headspace days - no meetings company wide

**Grow with Endeavour Group**

Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy’s, ALH Hotels and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we’re driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future - for our customers and for each other.

We’d love to hear from You

EDG #EGL

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.