Care Home Concierge

**About the Role**

As a Care Home Concierge you will contribute to a customer centric experience within the Care Home. You will assume the front of house responsibility and be required to actively perform the duties to deliver a consistent and welcoming first impression to the Care Home.

**Benefits**
- Range of discounts on Bupa products - Healthcare, Optical, Dental
- ‘People First’ wellness program that can be accessed by all employees.
- Bupa Online Leadership Development, available on demand.
- Clinical learning opportunities and more, through online and face to face training.
- Internal transfers across our care homes.
- Employee Networks for you to get involved in an area you are passionate about, have your voice heard and be you at Bupa.

**About the care home**

Bupa Templestowe is a modern care home, located 20km’s North West of Melbourne’s CBD, close to the Yarra River and scenic parklands. It consists of 4 communities, with a Clinical Care Manager and Registered Nurse in each community. We have dementia care and high care units, within this 142-bed care home. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

**Duties**
- First point of contact and ‘Welcome’ resource for tours including providing comforts including ‘tea/coffee offer’ etc.
- Ensure the tour path is prepared and presentable.
- Continual and consistent maintenance of display room.
- Responsible for overseeing the dining room for dinner service.
- Check in and communicates with the family and to the Leadership Team the following day.
- Support Admissions Manager with pre-admission preparation and welcome on day of admission - that everyone knows their role and the home is ready.
- Provision of efficient and effective general administrative support including document management, mail, security, and reporting duties.
- Monitor the actual utilisation of the administrative budget and escalate if there is any over expenditure.
- Support the Care Home leadership team in implementing organisation initiatives and community events.
- Engage with residents and employees to seek and review all feedback and act accordingly to resolve any issues
- Organise bookings and tracking of all resident hairdressing and beauty appointments

**Skills & Experience**
- Previous experience as a Supervisor or Manager in a Service (Hotel/Retail) or Aged Care environment preferred
- Strong Customer service experience and complaints management
- Team leadership and engagement skills
- Strong organisational skills and problem-solving skills
- Knowledge of Accreditation and compliance standards preferred
- Demonstrated knowledge and understanding of WHS
- Experience in holding team training sessions
- Strong communication and literacy skills

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement - successful applicants will have this cost reimbursed upon commencement.
- Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply._