Head of Insurance and Wealth Services Retail Banking

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen

It starts here. With Bendigo Bankand you.

In Retail Banking our customers are at the forefront of everything do, where Insurance and Wealth Services offers a range of products and services to our customers that include personal and business insurance, financial planning referrals and retail managed fund investment solutions.

The Insurance & Wealth Services team is responsible for enhancing our value to our customers by providing a range of quality financial services that they might otherwise need to source from outside the Bank, with a focus on insurance, managed funds and referrals for Financial Planning services. This involves working with our business partners and stakeholders to develop and implement strategies to deliver sustainable growth across our various customer channels.

The Head of Insurance & Wealth Services is ultimately responsible for:

- Sales, distribution and profitability of our Insurance & Wealth products and services encompassing the design of business strategy including strategic partnering, risk and compliance, service delivery, marketing, reporting, stakeholder engagement and management of the business unit P&L.
- The role will lead change to drive distribution strategy to deliver a seamless customer experience by channel of choice whilst delivering on key business objectives.
- The role plays a key role in the Retail Leadership team to influence the growth of the business by representing the customer and partner whilst bringing a strong understanding of the solutions and the market.

This is a **Permanent position** working Full time hours where we offer flexible work options that put our people first, and a hybrid model with a minimum requirement of 40% of your time per week in the office, increasing to 60% as of July 2025, in a local Head Office where we are **open to all locations Australia-wide**.

**What you’ll bring to the role**
- Establish and maintain critical long term customer relationships and partnerships, managing contract negotiations and demonstrate success in achieving sales targets.
- Demonstrated leadership capability that creates a positive, highly motivated, energised sales strategy and the ability to manage teams that deliver agreed sales, risk and operational outcomes at an agreed cost base.
- Can work strategically to realise organisational goals making prompt, clear decisions which may involve tough choices or considered risks.
- A strong capability in project management planning, formulation, and implementation with proven change management capability.
- Significant experience in Banking & Finance and/or Insurance and/or Wealth/Financial Planning.
- Tertiary qualifications in a business, economics or finance related discipline required.

So, why work with us?
- **Want big impact that matters?**Here, you’ll know your work directly benefits the customers and communities we all serve.
- **Want to be more than just a number?** Join a team that truly values you - and that gets more and more diverse every day.
- **Want career opportunity AND flexibility?** Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

- Hybrid work? Flexible hours? A compressed work week? Our flexible work options are designed to suit your life.
- Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.

We’re making better, bigger. And we’ll get there with you.

**Still in two minds?**

**Applications close**: Thursday, 30th January 2025
**Position Description**: Position Description - Head of Insurance and Wealth Services - Jan 2025.pdf