Academic Support Officer

2 days ago

Eveleigh, Australia Spare Staff Full time

**Spare Staff **is hiring **Academic Support Officer** for **Top Education Group Ltd**

**How to apply**:
Application can be submitted on this link for review:
**About us**:
Top Education Group Ltd (TOP), trading as the Australian National Institute of Management and Commerce, is a private higher education provider.

Located at South Eveleigh, on the fringe of Sydney’s CBD, our modern campus is just moments away from Redfern Station and is bounded by the suburbs of Darlington, Redfern, Alexandria, Erskineville and Newtown.

Through TOP we offer undergraduate and postgraduate courses in Sydney and Hobart. Australia’s tertiary education regulator TEQSA (Tertiary Education Quality and Standards Agency) has granted IMC self-accreditation authority (“SAA”) in the broad field of Education 08 Management and Commerce for awards at AQF Level 5 (Diplomas) to Level 9 (Master’s Degrees). The group also offers ELICOS courses through Scots English college.

**About the role**:
We are currently looking for a talented Academic Support Officer who can play their part in making sure that we are here to deliver exceptional learning experiences to our organisation.

**Key Responsibilities**:

- Process student enrollments and maintain enrollment documents
- Follow up and maintain records of at-risk students. Provide the Academic Manager with updates and feedback on status of at-risk students
- Maintain records of student misconduct during exams and assist the Academic Integrity Panel in dealing with academic misconduct cases
- Coordinate with student academic appeal cases
- Provide assistance to the Academic Operation Manager
- Adhere to company policies and processed and attend all necessary meetings and trainings

**Selection Criteria**:

- Relevant qualification or experience in related fields
- Demonstrated thorough understanding of the ESOS Framework
- Excellent communication and customer service skills
- Proven problem solving skills
- Demonstrated cultural awareness and ability to relate and communicate effectively and appropriately to students from an international background
- Excellent time-management skills and ability to prioritise effectively
- Ability to maintain confidentiality when dealing with information of a sensitive nature
- Ability to work effectively in a team and autonomously as required

**Desirable**
- Prior experience in a similar role
- Higher education qualification in relevant area

**Salary**: $21.00 - $50.00 per hour

Schedule:

- Shift work

Supplementary Pay:

- Penalty rates
- Performance bonus

Application Question(s):

- Top Education Group Ltd

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