System Control Support Specialist

Take pride in making a meaningful impact on regional, rural and remote communities while being a pivotal player in the energy industry's future.

**We are unique**

Essential Energy is an organisation that values your voice, empowers your autonomy, recognises the strength in diversity, and prioritises your well-being while offering attractive remuneration and benefits. Take pride in having a meaningful impact on regional, rural and remote communities while being a pivotal player in the energy industry's future.

**About the role**

We are seeking a highly skilled and motivated System Control Support Specialist to join the Operational Technology Services team in our Digital Services division. In this pivotal role, you will provide specialist technical support to our Control Room staff, Contact Centre and Operations field force, ensuring the effective management of our critical business systems used to safely operate the electricity distribution network. These include our Advanced Distribution Management System (ADMS), our integrated field mobile switching solution and associated systems supporting the management of planned and unplanned outages.

This role can be based anywhere within Essential Energy’s operational footprint, with Port Macquarie being the desired location.

**Key Responsibilities**:

- You'll be the go-to expert for System Control teams, offering technical knowledge, fault investigation support, and assistance with abnormal systems behaviour.
- Create test scripts, conduct rigorous testing, and report findings to management.
- Proactively seek solutions for continuous business improvements, focusing on safety, NECF breach avoidance, security, quality, and operational efficiency.

**About You**

You possess strong problem-solving, analytical, and technical skills, which enable you to provide high-quality technical support services for System Control, Contact Centre and Operations field personnel.

In addition to this you will have:

- Extensive experience in a technical role within System Control systems.
- Experience and knowledge in electricity network operations
- Expertise in supporting the operation of the Advanced DMS (PowerOn Advantage) and mobile switching (PowerOn Mobile).
- Experience with or exposure to ADMS configurations and system testing.
- Proficiency and/or an aptitude for scripting, SQL data extraction, and automated reporting.
- Excellent interpersonal and customer service skills.

**Required Qualifications**
- Advanced Diploma of Electrical Engineering or Information Technology or demonstrated capability through past employment experience and/or relevant qualifications.

**Why Essential Energy**

We offer competitive remuneration commensurate with skills and experience and 16% superannuation.

Essential Energy offers a broad range of employee benefits, providing you access to product discounts, including Qantas Club, Optus and Health Insurance, Health Programs including fitness passport and other benefits such as 26 weeks parental leave. For more information on our benefits, please visit the employee benefits page.

Essential Energy provides employees with a broad range of employee benefits through our corporate partnerships with organisations such as Qantas, Optus, nib and Mildura Health Fund. You will also gain access to our Health and Wellbeing programs including fitness passport. Visit our employee benefits page for more information.

**We are proud to be recognised as a **WORK180 Endorsed Employer for All Women **.**

An energy network doesn’t just keep the lights onit’s a living network that needs to adapt to new and emerging energy generation technologies while still meeting the energy needs of customers.

It requires innovation, commitment, and collaboration to bring people together to solve the energy delivery challenges of the modern world.

Your potential will be realised, and you’ll feel a real sense of purpose and satisfaction knowing you have a pivot role to play in delivering the energy of the future to the people who need it today.

For further information please contact and **Grant Gardiner - Distribution Management System Manager **on **0402 060 718.**

Applications close on **1 December 2024 at 11:55pm
**Passionate people. Global thinking. Regional heart.**

**Building a better energy future.
- As an organisation, our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees._