Retention and Development Coordinator

5 days ago

Sydney, Australia Beaumont People Full time

**Direct Marketing Coordinator**
- Surry hills (2010) location - close to transit options
- Full time - maternity leave contract with the possibility of permanency
- Join a close-knit team with significant fundraising growth over the recent years

**About the Role**

This is an exciting opportunity to join and contribute to a team with a significantly high achieving revenue portfolio. This position will play a key role in implementing regular giving and single retention programs, as well as day-to-day fundraising operations.

As the Direct Marketing Coordinator, you will be responsible for coordinating the delivery of the donor retention program across multiple channels to achieve net income and donor targets. A key focus of this role will be on optimising the direct mail program and maximising gifts through offline, digital, and other channels for both regular giving and single-giving donors.

**Key Responsibilities**
- Support the delivery of the regular giving donor journey
- Oversee communications focused on donor care and retention of regular donors across direct mail, digital, SMS, telephone and print
- Project coordinator campaigns across donor segment by writing briefs, managing data selections, set-up, testing and scheduling
- Coordinate campaigns across various donor segments by writing briefs, managing data selections, set-up, test and schedule and report on performance
- Develop strong relationships with external suppliers and internal stakeholders
- Consider the donors experience across all channels and strive to improve all aspects of the donor experience by using best fundraising practice
- Track, measure and report on the results improvements to monitor impact on donor retention

**Skills and Attributes**
- Prior experience working in a non-profit fundraising environment or similar
- Knowledge and/or experience of direct marketing programs and techniques
- Demonstrated project management skills and the ability to monitor budgets
- Understanding of the donor/customer journey
- Exceptional written communication skills
- Attention to detail and ability to multitask across a number of projects and priorities
- Excellent interpersonal and relationship management skills
- Collaborative to work in a team but also capable to work autonomously

**Application Process

  • Retention Insights Analyst

    2 weeks ago

    Sydney, Australia TAL Full time

    Company Description Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...

  • Executive Manager, Retention

    4 days ago

    Sydney, New South Wales, Australia Westpac Full time $120,000 - $180,000 per year

    Job DescriptionLead a team of 15 bankers to deliver exceptional customer retention and engagementEnjoy true flexibility with hybrid working options and the ability to be based in Melbourne, Sydney, Brisbane or AdelaideMake a real impact by coaching bankers, influencing change, and shaping the future of regional banking through strong stakeholder...

  • Executive Manager, Retention

    5 days ago

    Sydney, New South Wales, Australia Westpac Group Full time $120,000 - $180,000 per year

    Lead a team of 15 bankers to deliver exceptional customer retention and engagementEnjoy true flexibility with hybrid working options and the ability to be based in Melbourne, Sydney, Brisbane or AdelaideMake a real impact by coaching bankers, influencing change, and shaping the future of regional banking through strong stakeholder engagementWhat's the...

  • Retention Account Manager

    2 weeks ago

    Sydney, Australia Employsure Full time

    Play an integral role in forming the blueprint for success - Fully remote role with company car allowance - High performing, elite retention team with huge growth opportunities **The opportunity.** *** With over 30,000 individual clients, Employsure's retention team plays a critical part in ensuring ongoing retention of our existing client base. Due to the...

  • Client Retention Officer

    1 week ago

    Sydney, New South Wales, Australia Compare Club Full time $90,000 - $120,000 per year

    CBD Location - Close to Public TransportWFH 1 day after 6 monthsFree Snack Bar and Coffee MachineAtCompare Club, we're all about helping Australians make smarter, more confident decisions about life insurance, health insurance, and more. As we continue to grow, we're on the lookout for driven, customer-focused professionals to join ourLife Insurance team.If...

  • Marketing Manager, Engagement and Retention

    3 days ago

    Sydney, Australia NGS Super Full time

    **Introduction**: NGS Staff Benefits Before you learn more about the job ad, we encourage you to familiarise yourself with our fantastic NGS Staff Benefits page (link below) to understand our offering which includes Additional Leave Entitlements, Personal & Professional Development and Health & Wellbeing Benefits. About us We are an award winning, national...

  • Retention Care Consultant

    6 days ago

    Sydney, New South Wales, Australia HCF Corporation Full time $60,000 - $80,000 per year

    Join an award winning contact centre in Parramatta and retain members for Australia's largest not for profit health fund.About the RoleThe Retention Care Consultant plays a pivotal role in the HCF Member Journey. The role involves managing member-initiated opportunities to proactively and reactively retain HCF members who have indicated that they wish to...

  • Customer Retention Consultant

    1 week ago

    Sydney, Australia HCF Full time

    Join a dedicated Retention team in this hybrid role, based in the Sydney CBD. As the Customer Retention Consultant, you will be the first point of contact for RT Health members in the contact centre. You will promote RT Health products and services, save existing members who have indicated they wish to cancel and win back members who have left the...

  • Coordinator Aboriginal Workforce Development

    1 week ago

    Sydney, Australia NSW Government -Justice Health & Forensic Mental Health Network Full time

    **Employment Type**: Permanent Full Time - 38 hours p/week **Position Classification**: Health Manager Level 3 **Remuneration**: $119,348 - $136,057 p/annum **Requisition ID**: REQ371242 **Position Title**: Coordinator Aboriginal Workforce Development (HM3) - Aboriginal Identified - PFT - Malabar **Are you right for us?** Do you love a challenge? Do you...

  • Product Manager, Retention

    2 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **You’re an accomplished Product Manager, driven to deliver exceptional outcomes**: - **We’re committed to delivering outstanding customer experiences**: - **Together we can achieve big goals and empower our customers** **See yourself in the team** The Manage and Own Crew looks after the in-life experiences for our home loan customers, including but...