Service Manager

Growing Australian business with genuine career opportunities
- Paid parental leave
- Tuesday to Saturday Roster

**Join the family devoted to families.**

Family. It means everything to us. From our very first baby steps as a small Balwyn store in 1979, we've grown to become Australia's largest and best-loved baby retailer. Along the way, we've never lost sight of the fact that it's our team members that make Baby Bunting so special.

Every day, our diverse and dedicated store team members provide expert product knowledge to support mums, dads, grandparents and carers through the early years of parenthood. We’re passionate about creating better experiences every day - for our customers and each other.

**Join our family in this role**:
We’re seeking rising stars to join our team as a Service Manager. In this role, you'll:

- Assist the management team
- Learn and develop your management skills as you assist in the day-to-day store running
- Understand and empathise with the unique demands of new and expectant parents
- Offer customer service that goes above and beyond
- Champion Baby Bunting's core values on the shop floor in everything you do
- Work alongside the Store Managers to meet and beat your KPI’s and financial targets
- Have a keen eye for merchandise displays
- Dress the store to reflect our latest catalogue promotions
- Guide parents through product features by demonstrating how they work
- Build and maintain a genuine bond with every parent you help
- Commit to a safety-first culture for all by ensuring all OH&S standards are upheld
- Respect and listen to team members to build an unbreakable team dynamic
- Tuesday to Saturday Roster, including late night trade

**What you'll bring to the role**:
You'll
- Have a solid background in customer service
- Expertly and patiently guide customers through the brands and products we stock
- Have a flair for clear communication
- Show an ability to work efficiently in a challenging and fast-paced environment
- Be comfortable managing and motivating others
- Be comfortable inspiring your team to exceed their sales targets
- Have a proven track-record in meeting and beating sales targets and KPI’s

**The benefits of joining us**

More than a place to work, Baby Bunting is a place to grow. Join our team and you'll be rewarded with benefits like these:

- Training pathways designed to encourage personal growth and professional development
- Team member discounts
- Paid parental leave
- A work environment that is committed to the safety, health and wellbeing of our team members
- Support, guidance, and encouragement from values lead management team
- Employee Assistance Program
- A business focused on the communities we live in
- Competitive renumeration & incentives

**Our Culture**:
You’ll be joining a dynamic, friendly team where you’ll be challenged and supported to achieve personal and business goals. Expect a work environment that is highly collaborative, inclusive, and progressive.

Our Values - _Being Passionate. Being Considerate. Being Honest. Being Positive. Being Focused. Being Bold_

We believe our people and our values make the difference and set us apart in the industry.

**Ready to become family?**

We’d love to hear from you.

**Looking for more?**

Join our Talent Community to stay up to date with our upcoming job opportunities.

Please note;
- Due to the intimate and personal nature of our work, successful applicants will need to undergo a National Police Criminal History check.
- Baby Bunting policy is that our team members must have an up to date COVID vaccination status, unless medically exempt.