Customer Service Consultant

2 weeks ago

Macquarie Park, Australia Catholic Healthcare Full time

**Job Description**:
**Customer Service Consultant (Residential Aged Care)**
- Based in Macquarie Park, short walk from Metro Station + WFH Options
- 7 additional days off per year + Not for Profit Salary Packaging + Fitness Passport
- Leading values based provider of Aged Care
- Join our Residential Aged Care Customer Service Team - Phone based

If you’re looking for a position that allows you to make a difference in the lives of others this could be it.

In this phone based position you will manage enquiries from prospective clients and their families approaching aged care for the first time, liaise with referrers and other external and internal stakeholders. For our new potential clients and their families, this can be a nerve racking and sometimes overwhelming time in their lives, your patient, empathetic yet diligent and proactive approach together with your exceptional customer service and communication skills, will assist in your success.

Your confident phone manor and solution based mindset will assist you to triage and qualify leads, understand the needs of our customer and provide comprehensive and timely information in addition to gaining agreement to proceed with interest in our home/s/Villages.

You will manage the leads database in CRM to ensure all enquires are actioned and responded to in a timely manner and build and maintain strong internal and external relationships with key stakeholders.
- **To be considered for this position it is essential that you have the ability to type accurate detailed records and navigate multiple data bases whilst talking on the phone.**

Additionally, you will have;
- Previous experience in a similar customer service position
- Excellent interpersonal and communication skills, both verbal and written
- Demonstrated ability to effectively convey information, influence stakeholders, and build rapport with customers.
- Strong problem-solving and conflict resolution abilities, with a customer-centric mindset
- Ability to handle challenging situations with diplomacy and empathy
- Ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organisation
- Flexibility and adaptability to accommodate changing customer needs and business requirements
- Ability to provide evidence of Covid 19 Immunisations

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services & retirement living across NSW and SE QLD. Together, our team of over 4500 people are dedicated to our Mission of promoting the dignity, life and spirituality of older people through connected and inclusive communities. Our values of compassion, courage & integrity are at the heart of everything we do.
- Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch._

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