Functional Consultant

**Location**:Sydney, Brisbane or Melbourne

This is a hybrid opportunity and can be based in Sydney, Melbourne or Brisbane

**Insight at a Glance**
- 14,000+ engaged teammates globally
- #8 Best Workplace in Technology and #17 Best Workplaces in Australia
- #20 on Fortune’s World's Best Workplaces list
- $9.2 billion in revenue
- Received 35+ industry and partner awards in the past year
- $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a **Fortune 500 Solutions Integrator** with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

**About the role**

**Leadership**: The Manager for this role,**John Jones, National Practice Manager, is based in Sydney and leads our Dynamics CRM and Power Services function. John's recent acceptance into the global **Distinguished Technologists** program is a testament to his visionary leadership and dedication to pushing the boundaries of technology whilst driving game-changing contributions.

As a Functional Consultant**, Dynamics 365 CRM**with Insight, you will own and drive challenging projects and work with customers to understand functional and business requirements and design appropriate solutions. We will count on you to be an SME for strategic client opportunities and provide leadership and technical support to your teammates. Along the way, you will get to:

- Assisting with developing new solution offerings, including training plans and sales enablement
- Researching and evaluating client systems and architecture; drawing conclusions; and developing recommendations in accordance with engagement objectives
- Discussing project scope and budget with the customer and directing project scope to be able to be implemented on time and budget without sacrificing quality
- Identifying and resolving project issues with clients
- Writing proposal components or letters of understanding, as needed, and responding to RFPs and other marketing situations
- Working with internal personnel to define service opportunities, and develop standards of delivery, templates, and standard work products to meet internal and external delivery expectations
- Leading identification of business and technical requirements
- Implementing solutions based on designs
- Planning own and team’s work to meet given objectives and processes
- Demonstrating analytical and systematic approach to problem solving and mentoring team members to follow this/her approach
- ** Be AmbITious**:This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

**We are looking for a Senior Functional Consultant**with the following capabilities**:
**Consultative**:

- Demonstrable experience **designing** and **implementing** advanced technical solutions
- Understanding of **functional and business requirements** to make appropriate technology recommendations
- Previous consulting/professional services experience is required
- Strong ability to cultivate relationships with partners, suppliers and clients in order to develop and share understanding of technology roadmaps
- Excellent written and verbal communication skills with the ability to articulate both technical and abstract concepts in a clear and concise manner
- Highly developed conceptual and analytical skills combined with sound judgement
- Ability to write quality high level and detailed architectural diagrams, strategic roadmaps and technical documentation that communicate customer vision
- Deliver strategic consultancy services including enterprise maturity assessments, roadmaps and technology platform evaluations
- Previous consulting/professional services experience is required

**Technical**:

- Expert level understanding of at least 2 of the **Dynamics 365** First Party Applications
- Expert level understanding and hands on experience with Power Automate
- Working knowledge with hands on experience with **Copilot Studio**:

- Experience with complex CRM configuration and customisation including integration and data migration
- Experience in **Dynamics CRM** functional consulting
- Best practice and implementation with Application Lifecycle Management

**What you can expect**

We’re legendary for taking care of you, your family and for helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

- Dedicated career pathways and development
- Peer recognition and the opportunity to join our President’s Club
- Volunteer Leave and