Customer Care Consultant

4 days ago

Rhodes, Australia Unisys Full time

**We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:
BPO Rams: - Performs general functions associated mortgage processing and deposit services: Including Customer relations-(contact centre activities and customer retention programs) and Loan servicing and discharges. (may include: variations, discharges, financial transactions, complaints, quality assurance and customer service). - Accountable that transactons/enquiries are processed accurately and within agreed quality targets and timeframes. - Maintains and delivers excellent service and relationships with customers, clients and franchisees. - Adheres to policies and procedures. - Maintains job knowledge on relevant products and procedures by attending required training and completion of online courses. - Works as part of a team, commited to the provsion of excellent customer service. - Identify process improvements to enhance the servicing of customers. - This position has strict time constraints. aligned to service levels associated with the assignment. - Ability to operate a CRT terminal and/or personal computer. Examples include but are not limited to clerical data entry/input for a client enterprise, claims processing/claims review activities, banking and other outsourced types of service

**You will be successful in this role if you have**:
BPO Rams: - Requires a High School degree and 1-2 years’ experience - Understanding and/or experience in banking operations - Thorough knowledge of banking operations - MS Office skills - MS Word, MS Excel, MS PowerPoint - Strong written and verbal communication skills - Sound knowledge of the Company’s processing systems - Strong verbal communication skills and the ability to create rapport and strong ongoing relationships - Strong time management skills - Attention to detail - Good customer service orientation - Good follow-up - Analytical and problem solving skills. - Ability to prioritize work and perform under pressure. - Committment to quality and drive for excellence.

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