Insurance and Underwriting Manager

**Be inspired everyday - let your work make a difference**
**#Superwithimpact**

More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.
HESTA is also an inspiring and rewarding place to work. That’s because what we do makes a difference to the lives of our members. The people who work at HESTA are not only exceptional at what they do, they’re focused on living and creating a strong organisational culture. We’re an industry super fund dedicated to the people who keep our communities going. People who provide some of the best health, education and community services in the world are HESTA members - and we are proud to serve them.

**The opportunity - ‘Do what you love, and you’ll never work a day in your life’ #careerswithimpact**
**Bring your authentic & passionate self to this exceptional role.**

Join Our Team as an Insurance & Underwriting Manager
Are you an experienced professional with a passion for insurance and operational excellence? We are looking for a dynamic Insurance & Underwriting Manager to join our team and drive and continuously improving simple by design insurance administration services and supporting processes, in collaboration with our third party providers.

**Key Responsibilities**:

- Full responsibility for Insurance administration and underwriting services, including monitoring end-to-end processes performed by third-party partners
- Design and implement robust administration processes and services for our insurance products.
- Manage third-party partners to ensure optimal delivery and services.
- Oversee insurance administration (excluding claims) and underwriting functions.
- Ensure business rules are current and effectively implemented.
- Serve as the escalation point for issues and incidents, managing remediation and future preventative controls.
- Collaborate with our underwriting partner to oversee the underwriting
- **Experience**:Has significant prior experience in insurance administration and operations management. Ideally will have worked on large-scale remediations and transition programs.
- **Knowledge**:Deep understanding of superannuation, insurance legislation, product design, and policy interpretation.
- **Skills**:Proven ability to identify and execute process improvements and performance uplifts.
- **Stakeholder Engagement**:Exceptional skills in engaging and negotiating with senior internal and external stakeholders to resolve complex issues.
- **Reporting**:Talent for delivering insights-driven reporting and distilling complex information for senior management.
- **Industry Insight**:Significant experience within the superannuation or financial services industries, particularly with industry funds and group insurance.

**Benefits that matter and make a difference for our employees**
- **Leave for those moments that matter,** an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few).
- **Your Professional development matters,** up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
- **Your health and wellbeing matters,** free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
- **Your financial wellbeing matters,** 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

Please note: Applications via recruitment agencies will not be accepted for this position
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