Underwriting Assistant

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Chubb Australia is currently experiencing a period of accelerated growth, and as we continue to excel and make our mark in the local market, we are looking for high potential individuals to join our dynamic and fast paced team.

**Your Role**:
The primary purpose of this role is to assist the Chub Central Underwriting team and deliver a high-quality client service by supporting ownership of the operational functions of the team allowing them to focus on production and underwriting. This includes (but is not limited to) tasks such as entering data into underwriting and various other systems required to track business, reviewing policy document, handling broker, accounting or policies queries and working with underwriters to review renewal and new business submissions.

**Your Responsibilities**:

- Process Management and Customer Service
- Act as first point of contact for processing of complex business
- To prepare and issue express renewals
- To prepare Underwriting files for both Renewal and New Business where required (including but not limited to inputting data into Underwriting system, compiling market research and completing raters)
- To liaise with brokers and internal departments for credit control, claims and risk information
- Review of policy documents produced by Operation. Creation of ad hoc documents
- Assisting with the reconciliation of aged finance items
- To ensure policy tracking/workflow tools are accurate and reflect current status of policy at all times
- Support the development and implementation of business processing tools by acting as SME and assisting in requirements gathering and UAT
- Any other ad hoc duties allocated by the Chubb Central Services Leader
- Service Delivery & Quality Adherence
- Build good working relationships with local underwriting teams and ensure that local underwriting management are regularly communicated with and kept updated on appropriate issues
- Build good working relationships with third party provider, proactively monitor and support the completion of outsourced processes, ensuring agreed service standards and quality levels are met
- To support the Underwriting community through liaison with and participation at meetings with brokers, internal departments and external advisers
- To provide general assistance to underwriters for broker and/or client visits and other administrative duties as agreed with Operations Team Leader/Supervisor
- To independently handle requests and queries from customers where appropriate and coordinate with appropriate departments and staff to resolve first level customer complaints
- To adhere to robust Quality Framework standards and procedures
- To work within the framework of our ethical and service standards
- **Continuous Improvement**_
- To work in conjunction with all respective areas to ensure efficient working practices are in place, e.g. identifying process improvements, providing feedback to reduce rework or errors and escalate any blockages to the Operations Team Leader/Supervisor where necessary
- Identify regular opportunities for improvement, provide support and/or be involved in Business Improvement Initiatives & / or strategic projects as required
- Escalate problems proactively via management
- Engage in reviews of documented processes & procedures
- **Team Involvement**_
- Participate in all regular team forums, including, but not limited to team meetings, monthly forums, team events, etc.
- Collaborate with and support others within the team

**Your Skills & Experience**:

- Competent in Microsoft Office and Outlook. Excellent general computer literacy
- Effective communication and interpersonal skills both in verbal and written forms
- Strong customer service skills and customer centric attitude
- Strong attention to detail and the desire to deliver and improve quality
- Problem resolution and decision-making skills
- Ability to work in a team environment as well as on own initiative
- Experience working to deadlines/SLA's
- Pro-active involvement with department objectives & service level
- A collegial and constructive approach to working with and supporting colleagues within a team environment
- Well-developed analytical and organizational skills

**Desirable**:

- University bachelor’s degree or equivalent

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working