Functional Analyst

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role

The Revenue Protection team has an opportunity to join their team as a Functional Analyst
- Disconnections. The Functional Analyst for UEC and Disconnections owns the strategy and is accountable for optimising processes within the UEC, disconnections and reconnection functions to deliver strategic objectives around targets, commercials and compliance.

The Revenue Protection team manages the disconnections functions of Credit and Affordability. The teams’ core objective is to protect AGL’s retail revenue through compliant strategies that optimise the use of disconnections to increase debt recoveries, reduce revenue losses and adherence to the highest compliance standards. The team is responsible for completing ~110k disconnections across a collections portfolio worth $60m per annum.

What you’ll be doing:
- Root cause analysis and resolution of operational issues, incidents and trends, and identification and delivery of improvement opportunities.- Managing internal and external stakeholders to maximise outcomes, including networks & distributors, service, sales, billing, onshore agents and offshore BPO teams.- Implementation of debt performance initiatives (based on analytical insights) that impact positively on debt book and customer experience.- Executing performance strategies across the portfolio to continuously improve debt and revenue performance.- Building and owning expertise and technical knowledge of disconnections in the market, relationships and participants to increase capability within the team.- Ensure all change management activities are appropriately managed through agreed methodologies and through appropriate/adequate stakeholder engagement forums.- Monitor and meet Credit & Affordability targets, including DSO, arrears, and debt expenses.- Drive system and process innovations for better credit effectiveness.- Reduce Operating Expenses (Opex).- Simplify and streamline Credit processes and maintain comprehensive process documentation.- Ensure compliance with financial, regulatory, and legal standards.- Anticipate and address risks and issues per AGL's risk management process.- Minimize disruptions by providing change readiness support.

What you’ll bring:
- Process knowledge in credit management and collections, particularly within energy industry.- Able to analyse processes, recommend a solution & drive the solution to completion.- Strong analytical and reporting skills with focus on detail.- Technology competency:
- Experience in SAP ISU/ CRM or similar ERP platform preferred.-
- Ability to utilise SQL for data management/ analytics.-
- Experience with debt performance management and understanding of business drivers.- Project and/or change management experience.- High quality written and verbal communication- Proven experience as a business/operational analyst in similar or related businesses- Basic understanding of credit regulatory guidelines and processes.

At AGL, we offer a wide range of benefits including:
- Flexible working options including hybrid work.- Discounts on energy, telcos and solar plans.- Participate in Energise - our reward & recognition program.- Access 20 weeks of paid parental leave for the primary carer.- Access to an additional week of recharge leave per year.- Play an active role in our diversity & inclusion initiatives.- Novated leasing and Electric Vehicle subscriptions.- Access to study assistance, AGL’s share purchase plan and insurance deals.
- _Benefits may change over time and vary based on role type and location_

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
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Location:
Docklands VIC 3008