Field Service Technician

**Description**:
BIESSE GROUP.

Established since 1969, we have grown to become a multinational industrial group manufacturing technology for processing wood, glass, stone, plastic and metal. Biesse operates in over 160 Countries with 13 manufacturing sites and a direct presence in the main world markets. Biesse customers include industry leading companies and some of the most prestigious names in Italian and international design. Today Biesse has 4,300 employees throughout the world.

Our Head office located south west Sydney in Wetherill Park, with interstate offices located in Melbourne, Queensland, South Australia and Perth.

We are most proud and known for our innovation driving force, our consistent quality and our people.

Organisational Placement

Reporting to the Service Team Leader, your role is to install and service our leading Intermac machines within the Glass and Stone stream to clients located all across New South Wales and occasionally interstate. You will be responsible for providing our valued customers with onsite support for trouble-shooting and scheduled maintenance.

Key Responsibilities

Install, service and troubleshoot Intermac machines for new and existing customers onsite

Provide service and customer support during field customer visits

Travel to customers in your local city and occasional domestic travel

Manage all onsite installation, repair, maintenance and test tasks

Trouble shoot, diagnose errors or technical problems and determine solutions on all machines

Produce timely and detailed service reports and document processes

Operate equipment and machinery in a safe manner

Comprehend customer requirements and make appropriate recommendations

Build positive relationships with customers and provide customer satisfaction

Complete electronic work orders according to work scheduled

Attend product, service training locally and internationally

Provide training to customers and other service technicians

Work with spare parts, team leaders, hotliners, customer service representatives to action customer queries

To succeed in this position you will have:
Experience with installing, serving or troubleshooting Intermac - Glass and Stone; Machine Technology is essential

Experience with electrical fault finding / mechanically savvy and familiar with technical installation work of high-end equipment in the following industries desired; wood, stone or glass, medical grade systems, vehicle, cranes, trade machinery, aviation/arm (not essential)

Experience in installation or servicing of mechanical/technical machines

Qualifications in electrical, electronics, mechanical or engineering desired and/or Electrical trade qualified cert 3, OR aligned cert 3 disconnect/re-connect license.

Excellent communication skills

Advanced computer system skills, including Microsoft suite

Problem solving and decision-making ability

Self-motivated and ability to work unsupervised

Experience in technical service interventions mainly on industry machineries

Mechanical, electronic/electrical principles knowledge

In return, we can offer you an attractive remuneration package, strong INTERNATIONAL parent company, reputable brand, international and interstate travel opportunities and career progression opportunities.

Package includes: Base + Car Allowance + Fuel Card + Travel + Overtime

**Role Type**:

- In-house - Permanent - Full-time - Associate

**Company Overview**:

- Biesse Group is an international company that designs, manufactures and distributes systems and machines for processing wood, glass, stone, metal, plastic and composite materials aimed at the furniture, housing & construction, automotive and aerospace sectors.