Client Support Specialist

7 days ago

Goulburn, Australia Argyle Housing Full time

**Introduction**:
Who are we?
Building a better future for our Communities.
Argyle Housing is a community-managed, not-for-profit, housing organisation. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living. As a community housing service provider we are responsive to local needs and are committed to building sustainable communities in areas of need. Housing services include tenancy management and maintenance.
We are committed to assisting our clients and their communities to achieve a better future.
We have a portfolio of over 2,700 properties and offices in Campbelltown, Bowral, Young, Yass, Goulburn, Griffith, Wagga Wagga, Queanbeyan and Canberra.
**Description**:
We are currently recruiting for a Part-time (20 hours per week), Client Support Specialist for our Market St, Goulburn Office.\
**This role will be responsible for**:

- Provide client engagement and coordinate support services and community participation programs to ensure sustainable tenancies
- Maintain and update client records and file notes in tenancy management system.
- Undertake periodical inspections and property condition reports and support client to implement and maintain appropriate property care and use
- Promote positive neighbourhood engagement and address any neighbourhood complaints.
- Address issues or concerns relating to breaches of tenancy agreements to achieve a resolution
- Work collaboratively internally with other functions or teams to ensure the client needs are appropriately or adequately addressed (e.g. repairs and maintenance, rent management, income review, preparing for tribunal)

Selection criteria/Essential skills
- Up to date, or the ability to obtain knowledge of relevant tenancy and housing legislation
- Knowledge or ability to obtain knowledge of social housing policies and procedures
- Sound understanding of social and community issues impacting on social and affordable housing clients
- Sensitivity and understanding of cultural and socio-economic characteristics
- Current driver’s license, Working with Children Check & NDIS worker check

**Skills and Experiences**:
**A few benefits working at Argyle Housing**:

- Generous salary
- Not-for-Profit salary sacrifice options
- Free Time - One day off a month awarded to each Team Member to rest and recharge
- Paid Parental Leave
- Staff Recognition and Reward scheme
- Reconciliation Action Plan working groups
- Staff Wellbeing allowance
- Volunteer leave
- Work/life balance

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