Software Support Analyst

1 week ago

Wollongong, Australia Objective Corporation Full time

At Objective, we create software that makes a difference. With over 450 people and 4 development labs spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.

At Objective, we are a flexible workplace where you will have the opportunity to work in a dynamic environment and find a friendly diverse bunch of people to work and laugh with within an open-plan office. We pride ourselves on innovation, with a culture focused on bringing the very best software solutions to our clients. You will be supported by our highly engaged team in a friendly and professional environment. The kitchen cupboard is always stocked, the conversation flowing, and we love to get together for social occasions.

**What you day looks like**:

- Maintain up-to-date and relevant technical knowledge of multiple Objective solutions and the environments in which they run.
- Assume technical support ownership of the designated customer set.
- Foster a relationship with the key customer technical contacts to broker a positive and effective partnership between the two organisations.

**What skills will you need**:

- 3+ years experience in delivering technical support services to external customers.
- Exposure to Windows, Windows Server operating system and knowledge of Linux (Ubuntu CLI).
- Working experience with MySQL or SQL is required.
- Experience in a post-sales role delivering technical support services to external customers under a contracted relationship; ideally within an enterprise software vendor.
- Excellent verbal and written communication.
- ITIL Foundations certification is desirable but not required.
- Eligibility to obtain baseline Government security clearances in the country in which the individual is employed.

**Why us?**

We recruit the best and brightest people in the industry who are passionate about their work. We aim to create an environment that allows talented people to deliver innovative technical solutions. We will support you to not only ensure success in your current role, but work with you so that you are learning and growing as a software professional. We offer a truly flexible working environment. Come and join a team that is making a difference

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