Service Administrator
3 days ago
Come join a reputable OEM offering career development opportunities.
- Working with a collaborative and supportive team.
- A great place to work.
***_Komatsu Forklifts Australia promote, sell, hire and service the full range of Komatsu forklifts with niche products to ensure that we have the right solution for our customer's needs._
**The Opportunity**:
In this role, you will play a key role in ensuring the smooth operation of our casual hire department. Your responsibilities will include:
- Managing service requests and scheduling appointments for both Hire and Retail customers.
- Coordinating with technicians and customers to ensure timely resolution of service issues.
- Maintaining accurate records of service activities and customer interactions.
- Providing exceptional customer service and addressing customer enquiries and concerns.
- Assisting with administrative tasks as needed to support the service team.
**The knowledge, skills and abilities we're looking for**:
- Previous experience in a customer service or administrative role with a similar industry.
- Strong communication and interpersonal skills.
- Excellent organisation and multi-tasking abilities.
- Attention to detail and accuracy.
- Ability to work effectively in a team environment.
**The Benefits**: We offer a variety of services and benefits to help our employees in their personal lives, including:
- ** Technology**:Discounts on Apple, Dell, Lenovo and Microsoft products.
- ** Health**:Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks.
- ** Cars, Home & Hardware**:Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix.
- ** Travel**:Discounts with Avis, Qantas, Crown Hotels, IHG and travel agent.
**About Us**
- Join the Komatsu family and you'll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth._
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