Clinic Administration Officer

**ABOUT US**

EKCO Hand Therapy is Queensland’s largest hand and upper limb rehabilitation organization, and we pride ourselves on being a passionate team dedicated to delivering exceptional care. Our skilled team of 46 hand therapists and 15 administrative staff work across eight clinics in the greater Brisbane area, providing state-of-the-art treatment programs and innovative rehabilitation techniques. We work closely with leading hand and upper limb surgeons and collaborate in joint clinics on a weekly basis. Our diverse caseload includes elite athletes, multi-trauma cases, and the conservative management of tendinopathies and degenerative conditions.

**ABOUT THE ROLE**

We are looking for a motivated and detail-oriented **Clinic Administration Officer** to join our team at the **Ekco Ipswich Clinic** on a **Full-Time** basis (38 hours per week). We would also consider **Part-Time** applicants, so if you're looking for flexibility, we'd be happy to discuss options. This is a great opportunity to become an integral part of a dynamic team and contribute to the smooth operation of our clinic, ensuring a positive experience for both patients and staff. University students are also welcome to apply

The role is primarily based at our **Ipswich clinic**, however, there may be occasions where you will be required to assist at our **Brookwater** location or other clinics as needed.

**DUTIES AND RESPONSIBILITIES**

As a key member of our administrative team, you will report directly to the Practice Manager and play a crucial role in managing a range of tasks to ensure the clinic operates efficiently. Your duties will include, but are not limited to:

- **Reception and general administration duties**:

- **Managing patient bookings** and appointments
- **Processing results** and ensuring accurate documentation
- **Administering health questionnaires** to patients
- **Data input and record keeping**:

- **Invoicing** and managing billing processes
- Handling general customer inquiries with professionalism and care

**CANDIDATE REQUIREMENTS**
- A strong attention to detail and a commitment to providing top-quality service to both staff and patients
- Previous experience in a medical/clinical setting or as a receptionist is preferred but not essential - full training will be provided
- Familiarity with **Best Practice software** would be a bonus, but not required - we will train you on the system if needed
- Ability to handle a variety of administrative tasks simultaneously and meet deadlines
- A friendly, approachable manner and the ability to work well within a collaborative team environment

If you’re looking to contribute to a passionate and supportive team, and have the desire to grow within a role, we’d love to hear from you

**WHY JOIN US?**:

- Ongoing training and development
- Stable, reputable national healthcare provider (part of the global Sonic Healthcare)
- Paid parental leave
- Numerous discounts including travel, gym membership and health insurance options
- Novated Leasing
- Discounted fees for various medical services e.g. pathology, radiology and travel health
- Employee Assistance Program
- Focus on corporate social responsibility e.g. fundraising, supporting community events

**HOW TO APPLY**:
**DIVERSITY, EQUITY AND INCLUSION**:

- At Sonic HealthPlus, we embrace a diverse mix of minds and backgrounds, creating a supportive environment where every voice is valued. Our commitment to gender equity fosters a safe, respectful, and welcoming space for all. We honour the unique experiences of veterans and current serving members of the Australian Defence Force and their families, whose military backgrounds enrich our workplace._

**PRIMARY LOCATION**: AU-QLD-Brookwater

**JOB POSTING**: 29-Jan-2025