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Regional Manager

2 weeks ago

Box Hill, Australia TRIDENT SERVICES AUSTRALIA Full time

**Regional Security Manager**

Trident Services Australia is seeking an experienced, highly motivated and effective **Regional Security Manager** to lead our site supervisors and security teams across multiple premier retail properties in the Brisbane region.

**Key Responsibilities**
- Report to the **Head of Security - Retail and Commercial** on all security and safety-related matters.
- Lead and support Security Site Supervisors and teams across multiple sites, ensuring alignment with contractual service expectations and emergency management protocols.
- Develop, introduce and maintain strategies for continuous improvement across your assigned client portfolio.
- Manage rosters, time and attendance systems, and budget compliance to deliver efficient and cost-effective services.
- Ensure adherence to site operating instructions, site management plans, and all client-specific policies and procedures.
- Conduct quality assurance through audits, training, and mentoring—including onboarding, inductions, and site-specific upskilling.
- Oversee employee performance, including managing corrective actions and driving staff development as needed.
- Coordinate and oversee the delivery of training to ensure service standards are contemporary and compliant.
- Compile and submit reports for both Trident and clients, aligned with service specifications.
- Build and maintain strong relationships with centre management, emergency services, and community stakeholders.
- Ensure compliance with all relevant legislation, regulations, and company policies.
- Contribute to governance, strategy, and the implementation of continuous improvement and innovation initiatives.
- Identify and implement improvements to existing security and safety procedures and protocols.

**What You Bring**
- Minimum 3 years' experience in a supervisory, managerial, or large team leadership role within the security industry.
- Strong leadership, strategic thinking and planning capabilities.
- High-level interpersonal, communication, and stakeholder engagement skills.
- Proven ability to meet and exceed operational goals and service delivery KPIs.
- Sound knowledge of security practices, emergency procedures and relevant legislation.
- Competence in security-related technology and systems.
- A proactive, solutions-oriented mindset and excellent decision-making skills.

**Minimum Requirements**
- Current QLD Security Licence including:
- Security Officer (Unarmed)
- Crowd Controller
- Monitoring
- Valid Senior First Aid & CPR Certificate (issued by a registered training organisation)
- Open Class C Driver Licence
- Unrestricted working rights in Australia

**Why Trident?**

Trident is an industry leader in integrated services across security, cleaning, maintenance and customer service. We are proud of our inclusive culture, our commitment to continuous improvement, and our dedication to delivering exceptional service to our clients.

In return, we offer:

- A competitive salary package
- Company-supplied vehicle and mobile phone
- Ongoing training and career development
- A leadership role with real impact and autonomy