Student Success Manager

**Student Success Manager (Parental Leave Cover)**
- Full-Time, Fixed Term (December 2024 - July 2026)_
- Hybrid Role: In-office Tuesdays & Thursdays (222 Lonsdale Street, Melbourne)_

**RMIT Online is on the hunt for a Student Success Manager to join our team for parental leave cover.**

As the Student Success Manager, you’ll lead a talented and motivated team dedicated to helping over 20,000 online students reach their study outcomes. You’ll champion a student-first approach, ensuring that engagement strategies drive exceptional student experiences while also delivering commercial results for the business.

Working closely with senior leaders and key stakeholders across RMIT Online and RMIT University, you’ll play a pivotal role in shaping our student success strategies and driving growth.

**Who is RMIT Online?**

We’re all about delivering world-class digital learning experiences, with a strong focus on the future of work. Our passionate and nimble team is dedicated to creating a community of lifelong learners who thrive in their careers. Collaborating with industry leaders and experts, we offer top-tier online education using the latest digital tools and technologies—and have fun along the way.

**What will you be doing?**
- ** Lead and innovate**: Develop and execute a comprehensive student success strategy across our diverse portfolio of 300+ accredited and short courses, using data-driven insights to improve student outcomes.
- ** Stakeholder collaboration**: Build and maintain strong relationships with teams across RMIT Online, RMIT University, and external stakeholders to enhance student experiences and ensure smooth processes.
- ** Strategic leadership**: Contribute to the Senior Leadership Group by driving growth initiatives, setting key metrics, and fostering high levels of staff engagement.
- ** Student-first approach**: Maintain a student-centric focus across all success strategies, ensuring clear communication, personalized support, and targeted resources for students, particularly those at risk.
- ** Team development**: Cultivate a strong, student-centric culture within your team. Ensure all processes are clearly documented, and that team members are well-trained to consistently deliver a high-quality student experience.
- ** Drive impact**: Use innovative technology and learning analytics to personalize student support, helping students navigate their courses, balance study commitments, and achieve their academic goals.

**Why this role rocks**:

- ** Make an impact**: Shape and execute strategies that will influence the success of a large and diverse student body.
- ** Collaborative culture**: Work within a supportive, fun team, collaborating across RMIT Online and the broader university to deliver amazing outcomes.
- ** Career growth**: Be part of a strong learning and development culture focused on helping you grow professionally as you lead a team and make a difference.

**Your week at a glance**:
You'll spend your time working closely with your direct reports - the Team Leader Student Success and Senior Student Success Advisor, as well as the Customer Success & Growth leadership group, overseeing key initiatives that drive student success. From collaborating with cross-functional teams on new strategies to analysing performance data and leading stand-ups with your team, you’ll ensure we’re continually delivering a top-notch experience for our students.

**What we’re looking for**:

- ** Leadership and innovation**: Proven experience in leading teams and driving strategy, with a focus on enhancing the student experience through technology and data.
- ** Stakeholder collaboration**: A natural relationship builder, able to partner successfully with both internal teams and external stakeholders.
- ** Student-focused**: Passionate about creating student-centric solutions, ensuring high satisfaction and retention levels.
- ** Analytical mindset**: Ability to leverage data and insights to drive decisions and improve outcomes.
- ** Strategic thinker**: Comfortable contributing to senior leadership discussions and aligning team goals with business objectives.

**Sound like you? Here’s how to apply**

Some might think cover letters are outdated, but we see them as a test of your attention to detail—a critical skill for this role So, tell us:

- Why you want to join RMIT Online and the superpowers you will bring.
- Your experience leading teams to deliver impactful outcomes.
- How you’ve contributed to driving student success in previous roles.

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