Customer Service Officer East Maitland

4 days ago

East Maitland, Australia Compass Housing Services Full time

Experience in incoming call centre environment
- Customer Service experience
- General administration duties

**About Us**
Home In Place is a charitable international community housing organisation with a vision that all people have appropriate and affordable shelter and are engaged in sustainable communities. Home In Place is a recognised employer of choice and we are passionate about investing in our employees by providing them with opportunities to develop their skills and qualifications.

We foster a culture of innovation and offer a range of benefits such as
- Flexible working arrangements
- Study budget and paid study leave
- Paid Birthday leave
- Salary packaging options details via our salary packaging provider
- Free, confidential counselling services via our EAP
- Discounted gym membership
- **SCHADS Award Grade 3 ($67,263 + super)**

**About the role**
Great opportunity for an experienced Customer Service Officer to join our team on a full time basis. Working within our operational department in our East Maitland branch, you will provide the benchmark in customer service excellence. You will liaise with internal & external stakeholders on sensitive issues requiring you to possess excellent verbal & written communication skills & understand the importance of confidentiality. This role offers you the opportunity to showcase your skills and abilities by providing end to end customer service.

Key Responsibilities include:

- Answering incoming calls as the first point of customer contact;
- Responding to general tenant enquiries, updating customer records, triaging basic maintenance problems and raising service requests;
- Assist with 'walk-in' housing enquiries;
- General administrative duties including but not limited to word processing, filing, banking;
- Updating records in our database system;
- Collecting, collating, and recording documents as requested;
**About You**
To be considered for this role, please ensure you have addressed the following essential selection criteria:

- Demonstrated experience in a call centre or high volume customer service environment;
- Demonstrated experience in delivering exceptional customer service with the ability to gather relevant information through effective questioning;
- Well developed and effective interpersonal, de-escalation and communication skills;
- General administration duties will be part of the role so proficiency in Excel, Word & Outlook is essential;
- Experience in the social housing sector is desirable but not essential

**How to apply**:
Applications reviewed on receipt.
- Please note, agency referrals will not be accepted for this role_

  • Primary Coordinator

    2 weeks ago

    East Maitland, Australia Catholic Diocese of Maitland-Newcastle Full time

    **Introduction**: St Joseph's Primary School East Maitland is seeking a Permanent Full Time Primary Coordinator to join the team in 2026. Are you a visionary leader with a passion for igniting young minds and transforming classrooms into vibrant hubs of curiosity? Do you dream of shaping the future of education, inspiring teachers, and making learning an...

  • Groundsperson - East Maitland

    4 days ago

    Maitland, New South Wales, Australia Catholic Schools Office Maitland - Newcastle Full time $45,000 - $65,000 per year

    Permanent - Part TimeEast MaitlandSt Joseph's Primary School, East Maitland, is seeking a Permanent Part Time (14 hours per week) Groundsperson to join in 2026We're on the lookout for a dedicated Groundsperson to join our school community. If you love fresh air, don't mind a bit of dirt under your nails, and take pride in keeping spaces looking their best...

  • Groundsperson - East Maitland

    4 days ago

    East Maitland, New South Wales, Australia Catholic Diocese of Maitland-Newcastle Full time $40,000 - $60,000 per year

    Introduction:St Joseph's Primary School, East Maitland, is seeking a Permanent Part Time (14 hours per week) Groundsperson to join in 2026We're on the lookout for a dedicated Groundsperson to join our school community. If you love fresh air, don't mind a bit of dirt under your nails, and take pride in keeping spaces looking their best — this could be the...

  • Aboriginal and Torres Strait Islander Education Teacher

    1 week ago

    East Maitland, Australia Catholic Diocese of Maitland-Newcastle Full time

    **Introduction**: St Joseph's Primary School East Maitland is seeking a Temporary Part-Time (0.9FTE) Aboriginal and Torres Strait Islander Education Teacher to join the team from 3 March to 9 May 2025. St Joseph's Primary School, East Maitland, is a systemic Catholic school situated in the Hunter Valley NSW, catering to students from Kindergarten to Year 6....

  • Team Member East Maitland

    1 week ago

    East Maitland, New South Wales, Australia Zeus Street Greek Full time $40,000 - $60,000 per year

    East MaitlandNo Experience Required - Full Training ProvidedZSG Team Member's ResponsibilitiesDeliver consistent ZSG customer serviceDeliver ZSG food quality & safety standardsWork within a fast-paced team environmentZSG Team Member's Skills And ExperienceA passion for food and executing restaurant operationsA positive 'can do' attitudeNo Experience Required...

  • Apprentice Greenkeeper

    4 hours ago

    East Maitland, New South Wales, Australia East Maitland Bowling Club Full time $40,000 - $60,000 per year

    Position Vacant – 1st Year Apprentice Greenkeeper- Full Time inclusive of Educational RequirementsEasts Leisure and Golf Club is accepting applications from enthusiastic and motivated individuals willing to start a 1st Year Apprenticeship to become a Greenkeeper.The role will require the successful applicant to undertake a Certificate 3 in Sports Turf...

  • Customer Service Team Member

    2 weeks ago

    Maitland, Australia Donut King Maitland Full time

    **Join the Donut King Team!** Are you a cheerful and outgoing individual who thrives in a lively atmosphere? Donut King is seeking enthusiastic team members to join our delightful donut shop in Maitland and Raymond Terrace! If you’re ready to serve delicious treats with a smile, we want to hear from you! What You’ll Do: - **Welcome Guests**: Greet...

  • Administrative Officer

    1 week ago

    Maitland, Australia Catholic Diocese of Maitland-Newcastle Full time

    **Introduction**: All Saints’ College Maitland is seeking a seeking a Temporary Part Time (27 hours per week) Administrative Officer to join the team from January to October 2025 on Mondays, Tuesdays, Wednesdays and Thursdays. All Saints’ College is a coeducational year 7-12 Catholic School which is part of the Maitland Newcastle Diocese system of...

  • Canteen Officer

    1 week ago

    Maitland, Australia Catholic Diocese of Maitland-Newcastle Full time

    **Introduction**: All Saints’ College Maitland is seeking a Temporary Part Time (15 hours per week) Canteen Officer to join the team for 2025. All Saints’ College is a coeducational year 7-12 Catholic School which is part of the Maitland Newcastle Diocese system of schools. With approximately 1200 students and 185 staff learning and working across 2...

  • Canteen Officer

    1 week ago

    Maitland, Australia Catholic Diocese of Maitland-Newcastle Full time

    **Introduction**: All Saints’ College Maitland is seeking a Temporary Part Time (15 hours per week) Canteen Officer to join the team in 2025 for 12 months. All Saints’ College is a coeducational year 7-12 Catholic School which is part of the Maitland Newcastle Diocese system of schools. With approximately 1200 students and 185 staff learning and working...