Customer Service Officer East Maitland

2 weeks ago

East Maitland, Australia Compass Housing Services Full time

Experience in incoming call centre environment
- Customer Service experience
- General administration duties

**About Us**
Home In Place is a charitable international community housing organisation with a vision that all people have appropriate and affordable shelter and are engaged in sustainable communities. Home In Place is a recognised employer of choice and we are passionate about investing in our employees by providing them with opportunities to develop their skills and qualifications.

We foster a culture of innovation and offer a range of benefits such as
- Flexible working arrangements
- Study budget and paid study leave
- Paid Birthday leave
- Salary packaging options details via our salary packaging provider
- Free, confidential counselling services via our EAP
- Discounted gym membership
- **SCHADS Award Grade 3 ($67,263 + super)**

**About the role**
Great opportunity for an experienced Customer Service Officer to join our team on a full time basis. Working within our operational department in our East Maitland branch, you will provide the benchmark in customer service excellence. You will liaise with internal & external stakeholders on sensitive issues requiring you to possess excellent verbal & written communication skills & understand the importance of confidentiality. This role offers you the opportunity to showcase your skills and abilities by providing end to end customer service.

Key Responsibilities include:

- Answering incoming calls as the first point of customer contact;
- Responding to general tenant enquiries, updating customer records, triaging basic maintenance problems and raising service requests;
- Assist with 'walk-in' housing enquiries;
- General administrative duties including but not limited to word processing, filing, banking;
- Updating records in our database system;
- Collecting, collating, and recording documents as requested;
**About You**
To be considered for this role, please ensure you have addressed the following essential selection criteria:

- Demonstrated experience in a call centre or high volume customer service environment;
- Demonstrated experience in delivering exceptional customer service with the ability to gather relevant information through effective questioning;
- Well developed and effective interpersonal, de-escalation and communication skills;
- General administration duties will be part of the role so proficiency in Excel, Word & Outlook is essential;
- Experience in the social housing sector is desirable but not essential

**How to apply**:
Applications reviewed on receipt.
- Please note, agency referrals will not be accepted for this role_

  • Learning Support Assistant

    3 days ago

    East Maitland, Australia Catholic Diocese of Maitland-Newcastle Full time

    **Introduction**: St Joseph's Primary School East Maitland is seeking a permanent part-time (24.25 hours per week) Learning Support Assistant to join the team from term 2 onwards. St Joseph's Primary School, East Maitland, is a systemic Catholic school situated in the Hunter Valley NSW, catering to students from Kindergarten to Year 6. Committed to meeting...

  • Support Worker

    1 week ago

    East Maitland, Australia New Horizons For Health Full time

    **Support Worker - East Maitland - 64hr** Requestion ID: req7457 Employment Type: Permanent Part-Time Join the New Horizons team in providing complex care and support to residents within supported independent living properties. We’re looking for experienced and empathetic NDIS Support Workers in the East Maitland 2323 area. **What we’re offering** -...

  • Cpap Consultant

    2 days ago

    East Maitland, Australia East Maitland Respiratory Full time

    Hunter Respiratory and Sleep Centre is a well-established medical centre located in a modern facility at East Maitland. We offer professional, patient-focused consultation, diagnosis and management of a wide range of Respiratory and Sleep Disorders. We have recently opened a brand-new purpose-built sleep lab and due to significant growth at our Centre we...

  • Cpap Consultant

    2 days ago

    East Maitland, Australia East Maitland Respiratory Full time

    Hunter Respiratory and Sleep Centre is a well-established medical centre located in a modern facility at East Maitland. We offer professional, patient-focused consultation, diagnosis and management of a wide range of Respiratory and Sleep Disorders. We have recently opened a brand-new purpose-built sleep lab and due to significant growth at our Centre we...

  • Supervisor - East Maitland

    5 days ago

    East Maitland, Australia Specsavers Pty. Ltd. Full time

    Two FREE pairs of glasses per year! - Guaranteed career progression with paid upskilling - Supportive Employee Assistance and Wellbeing Programs **Location**: East Maitland **Employment Term**:Full-Time **Benefits & Perks** - Flexible roster for work-life balance - Two FREE pairs of glasses per year - Birthday & Volunteer leave - 30% off Family & Friends...

  • Customer Service

    1 week ago

    Maitland, Australia Ashdown Consulting Full time

    $32.16 p / h + super - 10 Month Contract - Maitland full time in office **Customer Service Representative | 10 Month Contract | $35.53 p/h Including Super** - $32.16 p / h + super - 10 Month Contract - Maitland full time in office **About the Company** We are seeking multiple experienced Customer Service Representatives to join a large NSW government...

  • Casual Retail Assistant Maitland House

    5 days ago

    East Maitland, Australia Global Retail Brands Full time

    Job Search | Login **Casual Retail Assistant | Maitland | HOUSE**: **Location**: MAITLAND (212) **Posted on**: 14 April 2025 - At House, we love cooking, dining and entertaining. If you’re as passionate about customers and homewares as we are, we want to hear from you!_ **The Company**: House is a part of Australia's largest privately owned and fastest...

  • General Practitioner Opportunity in East Maitland

    1 week ago

    East Maitland, New South Wales, Australia beBee Careers Full time

    We are looking for an experienced General Practitioner to join our team in East Maitland. This is a Full Time/ Part Time position that requires a qualified GP to start immediately in a very busy Family Medical Practice.About the Role:The successful candidate will be responsible for providing high-quality healthcare services to patients, including routine...

  • Registered Psychologist

    2 weeks ago

    Maitland, New South Wales, Australia East Maitland Holistic Psychology Clinic Full time

    East Maitland Holistic Psychology Clinic Maitland, New South Wales, AustraliaDirector/Psychologist at East Maitland Holistic Psychology ClinicEast Maitland Holistic Psychology Clinic is looking for a Registered Psychologist (employee or contractor) to join our team on a full-time or part-time basis.Flexible working arrangements, plenty of autonomy, and a...

  • Casual Retail Assistant Maitland Myhouse

    1 week ago

    East Maitland, Australia Global Retail Brands Full time

    Job Search | Login**Casual Retail Assistant | Maitland | MyHouse**: **Location**: MAITLAND (754MH) **Posted on**: 30 August 2024 - Do you love a beautiful home filled with beautiful pieces creating your special space with your special touch,_ - Would you enjoy doing this everyday creating a home sanctuary for others._ - We are the linen retailer, we value...