Customer Service Officer East Maitland

1 week ago

East Maitland, Australia Compass Housing Services Full time

Experience in incoming call centre environment
- Customer Service experience
- General administration duties

**About Us**
Home In Place is a charitable international community housing organisation with a vision that all people have appropriate and affordable shelter and are engaged in sustainable communities. Home In Place is a recognised employer of choice and we are passionate about investing in our employees by providing them with opportunities to develop their skills and qualifications.

We foster a culture of innovation and offer a range of benefits such as
- Flexible working arrangements
- Study budget and paid study leave
- Paid Birthday leave
- Salary packaging options details via our salary packaging provider
- Free, confidential counselling services via our EAP
- Discounted gym membership
- **SCHADS Award Grade 3 ($67,263 + super)**

**About the role**
Great opportunity for an experienced Customer Service Officer to join our team on a full time basis. Working within our operational department in our East Maitland branch, you will provide the benchmark in customer service excellence. You will liaise with internal & external stakeholders on sensitive issues requiring you to possess excellent verbal & written communication skills & understand the importance of confidentiality. This role offers you the opportunity to showcase your skills and abilities by providing end to end customer service.

Key Responsibilities include:

- Answering incoming calls as the first point of customer contact;
- Responding to general tenant enquiries, updating customer records, triaging basic maintenance problems and raising service requests;
- Assist with 'walk-in' housing enquiries;
- General administrative duties including but not limited to word processing, filing, banking;
- Updating records in our database system;
- Collecting, collating, and recording documents as requested;
**About You**
To be considered for this role, please ensure you have addressed the following essential selection criteria:

- Demonstrated experience in a call centre or high volume customer service environment;
- Demonstrated experience in delivering exceptional customer service with the ability to gather relevant information through effective questioning;
- Well developed and effective interpersonal, de-escalation and communication skills;
- General administration duties will be part of the role so proficiency in Excel, Word & Outlook is essential;
- Experience in the social housing sector is desirable but not essential

**How to apply**:
Applications reviewed on receipt.
- Please note, agency referrals will not be accepted for this role_

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