Assistant Manager

Summary

**About Hyatt House South Melbourne**:
At Hyatt, care connects us. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Hyatt House hotels make guests feel genuinely at home with an elevated, spacious and perfectly self-sufficient experience. Hyatt House South Melbourne is part of the mixed-use Oasis Residences, a luxurious and elegant urban sanctuary designed by the renowned Hayball architects. Opening in 2025 with 97 rooms and a mix of den, studio and 1 bedroom suites, Hyatt House South Melbourne will offer living accommodations for longer stays designed to provide guests with all the comforts of home.

**Duty Manager - Administration at Hyatt House South Melbourne**

An exciting pre-opening opportunity exists for a Duty Manager to join our team at Hyatt House South Melbourne. This role offers the unique chance to be part of launching the Hyatt House brand in Australia, with the hotel scheduled to open at the beginning of 2025. Based on site in South Melbourne, the Duty Manager - Administration is a vital role within the Front Office Team, responsible for overseeing hotel operations, whilst ensuring all guests’ requests are met efficiently and seamlessly by creating memorable experiences

Managing and working within a team, you will support the Assistant Rooms Manager and General Manager in supervising and managing the day-to-day operations as well as supporting the team to achieve our purpose.
- Assist with setting up the Rooms division during pre-opening
- Supervision and Support of the Front Office team, ensuring exceptional and efficient service is delivered at all times
- Assist the Assistant Rooms Manager in creating departmental policies and procedures, implementing Hyatt brand standards and ensuring all are upheld in the ongoing operation
- Assist in managing upsell targets, promotions and events to maximise revenue
- Lead the hotel in the absence of senior staff, responding to guest enquiries hotel wide
- Oversee our elite and VIP guests, creating effortless and unique experiences
- Respond to emergencies within the hotel, acting as Chief Warden and First Aid Officer
- Previous experience working in a Front Office Team as a Team Leader or Supervisor within a upmarket or lifestyle hotel environment

**Qualifications**:
**Your background**:
To be successful in this role you will require the following attributes:

- Excellent time management skills with the ability to multi-task and keep calm under pressure
- Strong leadership skills with the ability to mentor, coach, and motivate your team members
- The flexibility to work on a rotating roster, including weekends and public holidays
- Exceptional interpersonal and communication skills along with strong service recovery skills
- Responsible Service of Alcohol (RSA) Certificate
- Full Australian Driver’s License (international driver’s license may be considered)

**Benefits**:
Hyatt House employees enjoy, but are not limited to;
- In house training programs and initiatives
- Discounted dining in our H Bar & Market
- Complimentary hot beverages daily
- Discounted staff parking $12 per day
- Discounted and complimentary accommodation across Hyatt Hotels worldwide
- Complimentary laundry for work related items

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt