Aladdin Client Business, Client Experience, Associate

Aladdin Client Business, Client Experience, Associate - Melbourne

**About this role**

**Background**

Aladdin® provides asset managers, asset owners and asset servicers sophisticated risk analytics with comprehensive portfolio management, trading, and operations tools on a single platform to power informed decision-making, effective risk management, efficient trading, and operational scale across public markets.

**Role Description**

The Aladdin Client Experience team is seeking an initiative-taking professional to support our clients using our Aladdin front office tools (public markets). This client facing role focuses on Australian clients. If you are interested in building a career in FinTech and in improving clients' public market investment processes, while collaborating with sophisticated clients in a fast-paced environment, this role might be for you.

**In this role, you will**:

- Be responsible for the comprehensive oversight and delivery of service, connecting multiple partner teams to deliver a cohesive client experience.
- Build strong relationships with clients' teams.
- Work with support team representatives to analyze service patterns and themes and support them in solving issues.
- Oversee ongoing client engagement through regular meetings to review service metrics, prioritize projects and align long term strategy.
- Improve aspects of service by identifying root causes of systemic issues and solving them at scale.

**We have**:

- The feel of a start-up with the backing of the world's largest asset manager.
- A diverse environment with professional growth opportunities and a welcoming employee culture.
- Sophisticated clients who call on our expertise to achieve strategic and tactical objectives ranging from streamlining workflows to implementing creative and innovative solutions.
- A flexible work culture

**You have**:

- 4+ years of experience in Financial Services, Technology, Consulting or Buy Side firm with a proficiency across portfolio strategies and portfolio management processes.
- A working understanding of equity, fixed income, alternatives, and derivative markets and analytics with experience in advising clients and/or adapting technology solutions for portfolio strategies, portfolio optimization and risk assessment.
- A consultative approach to understanding client needs and a passion for solving problems.
- Ability to run multiple priorities.
- Superior interpersonal, communication and presentation skills, conveying complex concepts simply and clearly to clients.
- Business fluent in English.

**You may have**:

- Direct portfolio / risk management, trading, compliance, or operations analyst experience
- Proficiency in working with large sets of data.
- A solid understanding of SQL, UNIX, VBA, R, Python, PERL or similar tools, and/or Aladdin

**Our benefits**

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

**Our hybrid work model**

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

**About BlackRock**

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

Job ID R250378