Client Services Officer
1 week ago
Boutique, high-quality financial services firm
- Modern, well-appointed offices with free onsite parking
- Full-time or part-time options with flexible hours
**About the business**
Established in 2008, our client is a reputable, boutique financial planning practice in Norwood, in beautiful, well-appointed offices.
The practice is led by an award-winning, highly credentialed Financial Planner, with 25 year’s experience in the financial services industry.
The culture of the business, working environment and advice processed are aligned to achieve its core objective - that its clients feel that receiving their financial advice is one of the best financial decisions they have ever made.
**About the role**
Reporting directly to the Principal Adviser, the Client Services Officer role is for someone who enjoys a diverse range of duties, is highly service focused and seeks a positive and supportive working environment.
**Duties and responsibilities**:
- Manage end-to-end administrative duties for the client advice process.
- Prepare advice information packs for client meetings and presentations.
- Data entry into X-Plan - task management, new clients and fact finds.
- Prepare client forms and other paperwork efficiently and accurately.
- Liaise with external partners and financial institutions and update client information.
- Making client appointments and follow-up phone calls.
- Manage workflow in line with service standards and well-developed task management and business processes.
**Skills and experience required**:
- Proven experience working in a Client Services / Financial Planning Assistant role within a financial planning firm.
- Experience with XPLAN software.
- Strong written and verbal communication skills.
- Sound knowledge of Microsoft Office (Excel, Word & Outlook).
- Professional presentation and a positive approach to work.
This role is a fantastic opportunity for a well-organised, motivated Client Services Officer to build on their current experience.
On offer is a competitive salary based on experience with free onsite parking. In addition, you will be part of an engaging and supportive work environment.
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