Financial Aid, Team Leader

**Job no**: 0052715
**Location**:Parkville
**Role type**:Full-time; Continuing
**Department**:Student and Scholarly Services, The Chief Operating Officer Portfolio
**Salary**:UOM 7 - $106,432 - $115,211 p.a. plus 17% super
- **Oversee the day-to-day delivery of financial aid services, tailored to students' diverse needs and challenges.**:

- **Drive innovation and teamwork within the financial aid team**:

- **Brilliant benefits and a flexible hybrid work environment**

**About the Role**
As the Team Leader, Student Support, you will be at the forefront of developing, delivering, and assessing the university's financial aid services. Reporting to the Associate Director, Campus Community, you will oversee a team of two direct reports, guiding them in providing comprehensive support to students seeking financial assistance. Your leadership will be instrumental in ensuring that students receive the necessary aid to thrive academically and personally within the university community.

Your responsibilities will include:

- Lead the day-to-day delivery of financial aid program, ensuring that its services are effective and responsive to the needs of students be facing considerable personal stresses and challenges.
- Lead best practices approaches to service delivery and student engagement within the financial aid team and work with Associate Director Campus Community to monitor team members performance.
- Ensure the ongoing development and refinement of effective administrative processes, enabling the timely and accurate payment of student grants and loans.
- Ensure the development and maintenance of effective self-help and resources for students seeking information and guidance on options for financial support, to enable their agency in the resolution of their day-to-day financial challenges.

**Who we are looking for**
You will have demonstrated experience working with students in advising roles, particularly in matters related to student wellbeing. Additionally, you'll possess a strong understanding of social welfare agencies and systems relevant to the needs of young people, including international students.

You will also have:

- A tertiary qualification in a relevant discipline or an equivalent combination of relevant experience and education/training.
- Demonstrated adoption of values by acting in the best interest of the University; displaying service excellence by striving to deliver beyond expectations and taking ownership of the delivery; and value working collaboratively, connecting with people and building relationships in your workplace.
- Demonstrated experience in student support services, ideally within financial aid or scholarship services, and developing, delivering and evaluating services against predetermined objectives

For further information regarding responsibilities and requirements please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your new team - **Student and Scholarly Services**
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

**Aboriginal and Torres Strait Islander Applicants**
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

**Join Us**
- **Resume**:

- **Cover Letter outlining your interest and experience**

**Please note that you are **not required** to respond