Technical Training Specialist

**Introduction**:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**:
**See yourself in our team**:
The purpose of this role is to support staff transition from technical training into their operational roles including training of processes in an operational environment. You will be expected to keep up-to-date with the latest business & technological developments, as well as having the skills to communicate the information effectively to staff as the need arises. The role will partner with the local business operation to understand technical claims management capability requirements and to design, develop, facilitate, coach, monitor and evaluate claims technical training initiatives to drive performance within the operation..

**How you'll make an impact**:
**On a day to day basis you will**:

- Design and develop claims technical training programs and assessments, aligned to the Gallagher Bassett (GB) competency framework and utilising contemporary L&D practices/principles (flexible with a performance improvement focus)
- Establish and maintain effective relationships with internal and external stakeholders to ensure we work in partnership to address L&D issues and/or deliver programs aligned to business requirements
- Facilitate training programs for your assigned business unit and clients as per the training schedules
- Provide on the job coaching support to new starters and others as identified to fast track an individual’s competence on the job
- Facilitate holistic on-the-job competency-based assessments to identify knowledge and development gaps and provide feedback on performance

**About you**:
**We are interested in hearing from people who have**:

- Minimum 3 years experience in similar role, with a Cert IV in Training and Assessment and/or Tertiary qualifications in an appropriate discipline
- Demonstrated success in designing, developing and facilitating technical training
- Excellent communication and interpersonal skills with a range of stakeholders
- Excellent facilitation skills and demonstrated contemporary L&D mindset and understanding
- Coaching and mentoring skills
- Exceptional customer focus
- High level of time management and organisational skills
- Advanced user of Microsoft Office programs
- Self-motivated and results focused

**Working with us**:
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

**Just a few of our benefits include**:

- Discounted Insurance
- Dress for your day
- Novated Leasing
- Flexible & hybrid working

**To apply**:
If this role sounds like your new career

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

**Compensation and benefits**:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway - discount offers at over 350 retailers
- And more...

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients