Cluster Human Resources Manager

**Job Number** 23059071

**Job Category** Human Resources

**Location** Four Points by Sheraton Melbourne Docklands, 443 Docklands Drive, Melbourne, VICTORIA, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

We are looking for the next **Cluster Human Resources Manager** that will join the Melbourne Marriott Human Resources team on a **Full-Time** basis. Your role will manage the Human Resources department for **Courtyard by Marriott Melbourne Flagstaff Gardens** and **Four Points by Sheraton Melbourne Docklands**.

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The HR Manager directs and works with Human Resources and Operations employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, training and development, association/labor relations, and performance management. Additionally, the HR Manager focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.

**WHO ARE WE LOOKING FOR**
- Previous Human Resource Management experience, preferably in the hotel industry
- Proven experience in leadership in Human Resources, preferably within the hotel industry
- Exceptional communication skills, both verbal and written
- Strong business understanding and technical expertise in the Human Resources discipline
- Ability to spot and resolve problems efficiently coupled with a strong attention to detail
- A strategic mindset with big-picture thinking
- Working knowledge of various computer software programs (MS Office, basic payroll system knowledge)

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the human resources, management operations, or related professional area.

OR
- 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.

**ABOUT THE ROLE**

**Leading and Monitoring Recruitment and Hiring Activity**
- Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
- Establishes and maintains contact with external recruitment sources.
- Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
- Performs quality control on vendor partner’s performance regarding applicant sourcing and selection.

**Administering and Providing Education Related to Employee Benefits**
- Works with unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
- Prepares, audits and distributes unemployment claim activity reports to property management.
- Attends unemployment hearings and ensures property is properly represented.
- Ensures that department has the available resources on hand to administer employee benefits.

**Managing Employee Development**
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Ensures employees are cross-trained to support successful daily operations.
- Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
- Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
- Ensures attendance by all new hires and participation of the leadership team in training programs
- Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

**Maintaining Employee Relations**
- Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
- Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
- Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner
- Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
- Partners with Loss Prevention to conduct employee accident investigations, as necessary.
- Communicates performance expectations in accordance with job descriptions for each position.

**Managing Legal and Compliance Practices**
- Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for th