Participant Support Officer

2 weeks ago

Dandenong, Australia AMES Australia Full time

Education and Social Participation | Dandenong | Maximum Term - Full-time
- Full-time maximum term position to 31 December 2025 based at our Dandenong site
- Annual salary is $70,561 + 11.5% super
- Other benefits include:
- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Employee Discount Program (Flare)
- Employee Assistance Program (EAP)
- Annual Leave Loading of 17.5%
- Flexible Working Arrangements where it meets operational requirements

**About the role**

You will assist participants in AMES Education’s SEE Program to feel supported in their learning, remain engaged in training and achieve their goals.

**To be considered for these positions, you will be able to demonstrate the following key selection criteria**:

- Minimum of Certificate III in Community Services or similar field; and/or at least 3 years’ experience in a client support or customer service role
- Proficiency in Dari or Farsi language highly desirable
- High level cross-cultural communication skills with the ability to support people with limited English skills to maintain their training pathway plan
- Highly developed engagement skills with a demonstrated capacity to engage/re-engage clients in Education and training programs
- High level IT skills including the ability to use online platforms to update, maintain and interpret accurate client records
- Proficient in Client Management Systems (e.g. STRATA, Markbook), MS Outlook, Word, Excel, PowerPoint and MS Teams
- Demonstrated ability to take initiative, problem solve and to engage clients
- Possess strong organisational and time management skills
- Ability to work both independently and collaboratively as part of a team in a busy environment
- Excellent spoken and written communication and presentation skills
- Your current resume
- Cover letter addressing the key selection criteria outlined above

**About us**

AMES Australia is a statutory authority, which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights

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