Customer Engagement Coordinator

6 days ago

Perth, Australia Activ Full time

**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.

**If you’re looking for an opportunity where you can really make a difference and our values resonate with yours, then come join us**

We offer generous benefits such as:

- Salary-sacrificing options up to $18,550 to increase your take-home pay
- Options for work-life balance
- Training through Activ’s RTO
- Various staff benefits from our corporate partners
- Employee assistance and wellbeing program
- An accepting and open environment to work and thrive in while giving back to the community

**About the role**

As a **Customer Engagement Coordinator** with Activ, you will manage a portfolio of new and existing customers, ensuring a positive customer experience and that NDIS funding and appropriate services are secured to deliver on our customers goals.

As part of the Customer Experience team based in Wembley, you will travel weekly to visit families north of the river, maintaining strong relations with our existing customers base and internal stakeholders.

This permanent full-time opportunity is a hybrid position where your time will be split across spending time at a variety of our offices in the metro region and at home.

With a comprehensive induction and onboarding plan, we believe in looking after you. We will ensure that you are well trained and supported which in turn allows you to deliver a quality service to our customers.

**A typical day in the role may look like**
- Meeting with prospective and current customers and their support networks face to face and via video calls
- Providing case management to a portfolio of up to 90 customers
- Designing options, creating opportunities and deciding with our customers
- Promoting Activ's services in a profitable and meaningful way to potential and existing customers
- Ensuring open and regular communication with all stakeholders during the planning process of the customer journey
- Experience in the disability sector with detailed knowledge of NDIS funding and standards
- Experience working with family dynamics and culturally sensitive issues to deliver positive outcomes
- A willingness to learn and share knowledge with the ability to constructively challenge at any level to achieve outcomes
- Previous experience in successfully promoting services to diverse customers
- A valid driver’s licence and a willingness to use your private vehicle
- Cert III in Disability or Individual Support, OR willingness to work towards one desirable
- NDIS Worker Screening Check
- Working with Children Check
- National Police Clearance
- First Aid Certificate
- NDIS Worker Orientation Module

**_To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment._

  • Customer Engagement Coordinator

    2 days ago

    Perth, Australia Activ Full time

    **We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...

  • Engagement Coordinator

    2 weeks ago

    Perth, Western Australia At Home Care Full time $60,000 - $80,000 per year

    About the CompanyAt Home Care supports adults and children living with disability to be as independent and healthy as possible so they can pursue their goals and live life to the fullest. As a registered NDIS service provider we offer complex high care, including private in-home care and nursing services, through to social support, daily living assistance...

  • Community Engagement Coordinator

    2 weeks ago

    Perth, Australia Western Power Full time

    **Community Engagement Coordinator**: - Location: Perth Office - CBD, WA, AU - 13 Aug 2025 **Community Engagement Coordinator - Permanent Full Time** Western Power is preparing the electricity network to support industry and the community as WA progresses towards net zero emissions by 2050. A critical step in achieving this is transforming the existing...

  • Apply in 3 Minutes! Customer Engagement Coordinator

    4 weeks ago

    Perth, Australia Ability WA Careers Full time

    About the Position Our Customer Engagement team is a critical link between our organisation and our customers. As a Customer Engagement Coordinator, you will deliver an exceptional experience throughout our customers’ journey by connecting them with the relevant services and teams to support their best life. Join a values-driven and passionate team...

  • Community Engagement Coordinator

    6 days ago

    Perth, Australia ILSC Education Group Full time

    **Overview of role** ILSC Education Group is one of Australia’s largest and fastest-growing language schools, known for the quality, rigour and variety of programs that are tailored to best meet international student needs and interests. ILSC Programs include General English, English for Academic Purposes, IELTS Preparation, Cambridge Preparation, and a...

  • Customer Coordinator

    6 days ago

    Perth, Australia WesTrac Full time

    Posted Date: 6 Jan 2025 - Location: Perth Precinct, WA, AU **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result...

  • Student Sales

    4 weeks ago

    Perth, Australia WILSON GROUP Full time

    Select how often (in days) to receive an alert: This position is responsible for managing the full student lifecycle within the Wilson Medic One Training Department. This role provides sales support, fosters student engagement, and ensures seamless liaison from first enquiry through to course completion and post-course follow-up. Duties &...

  • Coordinator, Transitions and Engagement

    1 week ago

    Perth, Western Australia Edith Cowan University Full time $95,310 - $102,830 per year

    STUDENT TRANSITION & ENGAGEMENTSTUDENT LIFEJOONDALUP AND MOUNT LAWLEY/CITY CAMPUS$95,310 TO $102,830pa PLUS 17% SUPERANNUATION17 MONTHS, FIXED-TERM, FULL-TIMEEdith Cowan UniversityAre you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we're inspired by the incredible achievements of...

  • Member Engagement Coordinator

    2 weeks ago

    Perth, Western Australia Marsh McLennan Full time $104,000 - $130,878 per year

    If you're a talented, organised, and people focused individual that thrives on autonomy and variety - read on.We are seeking a talented individual to join our JLT Group (a business of Marsh McLennan) who manage the WA local government mutual indemnity scheme known as LGIS. This role is based in our West Leederville office.LGIS is a member-owned mutual...

  • Customer Coordinator

    6 days ago

    Perth, Australia WesTrac Full time

    Posted Date: 7 Oct 2024- Location: Perth Precinct, WA, AU**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. Our Heavy Mining Shovels (HMS) & Drill Rigs business unit is currently growing with new...