Client Service Officer Nsw Government Parramatta

4 days ago

Parramatta, Australia Alexander Appointments Full time

$35 per hour + Super | 35hours per week
- NSW Government | Parramatta Location
- ASAP Start | 3month assignment, strong potential to extend
- **$35 per hour + Super | 35hours per week**:

- **NSW Government | Parramatta Location**:

- **ASAP Start | 3month assignment, strong potential to extend**

**The Company**
Our large NSW State Government client provides a diverse range of essential services to protect, promote and support the rights, dignity, choices and wishes of the people of NSW.

**Benefits**
- Supportive team environment
- Assignment likely to extend
- Central Parramatta location

**The Role**
As an experienced Client Service Officer, you will be responsible for providing high quality, consistent and timely Estate Management services.

Joining their team of 11 in Parramatta. This is an estimated 3month temporary assignment, with a very strong potential to extend.

**Responsibilities**
- Manage a busy caseload of roughly 40-50 Trusts/Estates at various stages
- Deliver professional and empathetic customer service to clients and beneficiaries
- Answer enquiries, providing timely and accurate responses
- Facilitate the resolution of complaints and issues
- Capture, process and lodge personal information into the system
- Investigate, gather and collate information to support decision making outcomes
- Collect and apportion assets
- Processing payment of claims
- Issuing closing statements of receipts and disbursements
- Records and database management ensuring high integrity, accuracy and confidentiality
- Contribute to continuous improvement initiatives
- Ensure compliance with best practice and legislative requirements

**About You**
- Demonstrated Client Services, Legal, Financial, Insurance or Case Management experience
- Problem solver, analytical and investigative skills
- Previous experience within a complex/sensitive environment
- Professional, resilient and empathetic interpersonal skills
- Impeccable communication skills, both verbal and written
- Strong computer literacy and proficiency with MS office suite
- Superior organisational skills with the ability to prioritise and multi-task competing deadlines/timeframes.
- High attention to detail

**Requirements**:

- Willingness to complete a National Police Check
- Fully COVID vaccinated or medically exempt
- Ability to commence and commit to the duration of the assignment

**About Alexander Appointments**

**Only suitable applicants will be contacted**.

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