Case Manager

2 days ago

Dandenong, Australia State Trustees Ltd Full time

About the role
- Footscray, Dandenong or Bendigo location, with blended work from home/office arrangement
- Salary circa $92,000.00 + Super

About the Team

This team manages the financial and legal affairs of our most vulnerable clients whose circumstances are complex and unique and which could further be complicated with multiple critical factors, such as the loss of formal or informal support, mental health concerns and/or disabilities, substance abuse, financial abuse, being at risk from others or demonstrates violent behaviour, at risk accommodation or difficult relations (family breakdowns or conflict) etc. These clients are appointed to us through the Victorian Civil Administrative Tribunal.

About the Role

As a Specialised Support Consultant, you will understand your clients’ complex needs to deliver quality service and manage their financial and legal affairs under the Guardian and Administration Act 1986 and 2019.

Your clients will have unique, complex situations, often involving critical factors like loss of support, mental health issues, disabilities, substance or financial abuse, violent behavior, risky accommodation, or family conflicts.

This challenging yet rewarding role requires creative thinking and strong problem-solving skills.

Skills and Experience
- Tertiary qualification in Human Services, Social Services, etc, or equivalent experience
- Experience in the human services field coordinating services to meet the needs of client base ranging from those mental health, aged care or disability, substance abuse, etc
- Passionate about making a difference to the lives of Victoria’s most vulnerable people
- Sound financial analytic skills
- Experience creating, managing and modifying budgets and/or being responsible for finances
- Ability to make decisions whilst showing empathy and compassion
- Active listening skills & well-developed professional communication skills
- Ability to have difficult conversations whilst being sensitive to client needs
- Experience working with complex cases which require significant support
- Ability to prepare commercial standard legal correspondence, reports and recommendations
- Excellent stakeholder engagement skills

Employee Benefits

Our people’s wellbeing is important, and we are proud to offer the following benefits:

- One-off work-from-home set up payment
- Career development
- Health and well-being programs
- Flexible working conditions
- Education assistance
- Purchased leave
- Employee assistance program
- Reward and recognition program
- Free Will preparation
- Retailer discounts
- Charitable workplace giving
- Employee social club

Most importantly, you will be part of an organisation that works collaboratively to improve the lives of Victorians.

Our Culture

For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion - we are here, we work together and we bring our best.

We value diversity and aim to create a workplace where everyone belongs. No matter your gender, age, ability, orientation, or background, if you think you’re a great fit, we’d love to hear from you.

Position Description : Specialised Support Consultant Position Description

PBA2

Profession: #Community_Services
Sector: #Community_Support_Services

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