Line 1 Risk Manager

**Do work that matters**:
We are looking for driven and talented individuals to join the Retail Banking Services (RBS) Lending Line 1 Risk Centre of Excellence (COE). In this role, you will join a high-performing team supporting our business’ credit card product offerings, helping our customers manage cash flows, earn rewards, and make seamless and secure transactions.

As a Manager, you will be responsible for providing timely and pragmatic risk advice and guidance to your stakeholders within Consumer Finance (CF). You will proactively identify opportunities to reduce risk as well as assess and manage risks to the Domain that arise from changes, incidents, issues and control assessments. You will work closely with stakeholders across RBS and the Group, build sound knowledge of CF Credit Cards products and processes, and ensure the business is aligned with the Group's frameworks and standards.

**On any given day, you will**:

- Proactively identify risks, gaps and opportunities, and help determine pragmatic solutions to ensure CF customer experiences are delivered with efficiency and excellence
- Deliver comprehensive operational risks insights/advisory to aid strategic decision-making that delivers exceptional products and services
- Manage and advise on all elements of non-financial risk frameworks to ensure risks, obligations, issues, incidents, breach reporting, change assessments and risk and control self-assessments are accurate, meet framework requirements and are of the highest quality to drive timely resolution, rectification, remediation and improvement to the risk profile
- Facilitate effective risk governance, including leading or participating in scrum meetings with Crew Leads and Product Owners to ensure key risk items are prioritised
- Uphold ethical conduct and compliance by understanding relevant regulatory obligations and ensuring we take reasonable steps to deliver quality customer outcomes
- Lead a proactive risk and control culture, ensuring embedment with key project stakeholders and business representatives
- Work collaboratively with the wider risk team to deliver best practice risk advice across the business
- Establish performance metrics and reporting for Line 1 Risk and drive data quality in various systems (including RiskInSite and Jira) relevant to enable RBS-wide risk reporting
- Identify opportunities to improve operational risk processes

**We’d love to hear from people who have**:

- Understanding and working experience in operational and compliance risks within financial services
- Knowledge of Consumer Finance or retail lending products, processes and systems
- Strong reasoning and influencing skills to work with senior stakeholders
- Experience in performing reviews of critical processes to identify what can go wrong, control gaps/weaknesses and/or optimisation opportunities is desirable
- Ability to analyse trends, identify critical threats and opportunities, diagnose problems and issues, and recommend appropriate actions
- Well-developed written communication skills and ability to articulate ideas clearly and effectively
- Ability to independently deliver for large projects and initiatives in a fast-paced, shifting environment
- Willingness to lean in and contribute to a high-performing team culture

**_Working at CommBank _**
- At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in. _

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Advertising End Date: 25/01/2025