Client Service Officer Nsw State Government

5 days ago

Maroubra, Australia Alexander Appointments Full time

$31 per hour + Super | 35 hours per week
- NSW State Government | Maroubra Location
- ASAP Start | Estimated 3-month temp assignment, potential to extend
- **$31 per hour + Super | 35 hours per week**:

- **NSW State Government | Maroubra Location**:

- **ASAP Start | Estimated 3-month temp assignment, potential to extend**

***

**About the Client**
Our large NSW State Government client works with vulnerable communities to ensure they have access to affordable, quality housing.

**About the Role**
They are currently seeking an Identified Client Service Officer to join their team in Maroubra. This is an estimated 3-month temporary assignment, with a potential to extend.

Reporting to the Manager, you will be required to provide a broad range of applicant, tenancy and property management services and advice to clients, advocates and other stakeholders.

In this rewarding role, you will be undertaking the following duties:

- Deliver professional customer service
- Answer enquiries, providing timely and accurate responses
- Make an assessment based on the information provided to determine eligibility for Housing
- Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs
- Maintains call records, system entries and client/service databased in line with records management guidelines
- Undertakes outbound calls to clients to facilitate the completion of specialised and ad-hoc projects including client wellbeing checks
- Advocate and provide assistance to clients
- Manage tenancies and support clients to maintain successful tenancies
- Support tenancy and community participation initiatives to contribute to harmonious neighbourhoods and stronger communities
- Investigate and action complaints relating to any breaches of the Residential Tenancies Agreement
- Monitor property condition, facilitate maintenance where necessary to meet client needs
- Conduct in home property inspections, educating tenants on their agreements and obligations
- Provide administration support including correspondence processing and reporting to facilitate completion of contact centre’s endorsed work
- Manage client information to ensure confidentiality, accuracy and integrity

**About You**
To be successful in this assignment you will have the following:

- Current Drivers Licence
- Empathetic, supportive nature with proven experience working with clients with complex support requirements
- Passionate and advocate for vulnerable clients
- Impeccable communication skills, both verbal and written
- Takes initiative with the ability to work autonomously
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS Office suite
- Willingness to undergo a National Police Check
- Fully COVID vaccinated or medically exempt
- Ability to commence and commit to the duration of the assignment

**How to Apply**
**Only suitable applicants will be contacted**.

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