Customer Service

1 week ago

Belconnen, Australia Kip McGrath Full time

Are you looking for your first Team Manager opportunity???
- Join a positive friendly team
- Fast-paced environment
- A variety of tasks so you'll never be bored
- Supportive and engaged team
- Opportunities for growth within the company

An exciting opportunity now exists for a hybrid customer engagement manager to join our Belconnen Kip McGrath Centre servicing our Kip McGrath clients. This role has it all - managing a small team, focusing on customers, working as one with the team, and being a general office support to our incentre staff

**ABOUT THE ROLE**

We are currently looking for a self-motivated team player, who wants to make difference in the lives of children, to join us at our wonderful team at Kip McGrath.

Founded in 1976 in Australia, Kip McGrath has been helping primary and secondary school age children all over the world to improve their learning. With over 560 centres globally, we know what works. We are a friendly and professional team, and we offer you the opportunity to join us, in an open, positive and social workplace where emphasis is placed on ensuring employees feel valued and cared for.

This is an exciting hybrid style role. You will be part of the team supporting our Head of Customer Contact with customer enquiries across Australia and New Zealand and be responsible for managing a very small team that focus on new business enquiries. You will also provide office management support for the staff in our Belconnen centre.

This is a hands on role and a great opportunity for someone looking for part time hours or wanting to step up into a team leader position.

**ABOUT YOU**
- Competent computing and systems skills
- High attention to detail and ability to multitask
- Compassionate people person
- Experience in a service driven organisation.
- Excellent written and oral communication skills
- Management experience - highly regarded
- Contact centre experience highly regarded

**REQUIREMENTS**
- Must be an Australian Citizen or a Permanent Resident
- Hold a current WWCC -working with children check or willing to obtain one

**BENEFITS AND PERKS**

We believe in making the world a better place - for both our customers and our employees. We have fantastic work-life balance offering you a wonderful role to commit to and to enhance your career. We offer a great base salary plus super and a positive, friendly working environment.

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